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IT Support - North

Công Ty Giải Pháp Thương Mại Điện Tử DHL Việt Nam (DHL eCommerce Solutions Vietnam)
Updated: 18/10/2019

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave

Job Description

We are currently seeking an IT Support, Vietnam to join DHL eCommerce Solutions in Vietnam!
The IT Support, Vietnam will coordinate education/training in field of software/hardware usages and IT process topics. He/She will coordinate overall IT costs and budget plans and maintenance of proper documentation in IT Service Management processes, Network, Infrastructure and HW. He/She will be required to manage IT Service Providers in assurance for consistently high standard optimum performance with respect to IT processes and maintain a close relationship with IT demand management in HQ.
Essential Duties and Responsibilities
1. Customer Service Management

  • Escalate and resolve any issues and problems associated with the collaboration services delivered by DPITS
  • Advise and provide input on the sourcing of IT equipment and services in line with DHL standards
  • Coordinate System Security Audits, follow up and report breaches of security to the Management


2. Stakeholder Management

  • Liaise with and manage the DPITS network group and other third-party vendors including network providers, hardware and desktop support
  • Escalate and resolve any issues and problems associated with the infrastructure services


3. Service Management

  • Coordinate country network changes with the Regional Service Management Team.
  • Support infrastructure setup of new terminals, central hubs, depots and country office in country. Coordinate with local suppliers.
  • Plan, procure and support the set-up of server, PCs and IT equipment in country.
  • Maintain country IT asset list and establish processes to keep the asset list up to date.
  • Maintain country IT software list and establish processes to keep the list up to date in SMART TRACK.

Job Requirement

Desired Skills / Qualifications

  • Communication skills (English), spoken and written
  • Good interpersonal Skills
  • Service & result oriented
  • Team Player
  • Min. 2 years of professional experience within IT
  • Comprehensive Expert knowledge in up to date infrastructure technologies.
  • Profound knowledge with Standard Microsoft Office products
  • Certification in ITIL standards preferred


Minimum Educational Qualification
• Degree in Computer Engineering, Information Systems , Computer Science

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Công Ty Giải Pháp Thương Mại Điện Tử DHL Việt Nam (DHL eCommerce Solutions Vietnam)

http://www.dhl.com.vn/vi/ecommerce.htmlCompany size: 300 - 400
DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding...Detail

IT Support - North

Công Ty Giải Pháp Thương Mại Điện Tử DHL Việt Nam (DHL eCommerce Solutions Vietnam)

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