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Junior Specialist, Customer Care (Call Center)

Starbucks Vietnam
Updated: 10/08/2018

Employment Information

Benefits

  • Insurance
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

  • Handling Customer Care hotline and email;
  • Understand about marketing and loyalty program & system;
  • Handle issues and complaints from customer efficiently;
  • Assist customer at the best of customer service quality;
  • Issue member cards for customers;
  • Follow up with delivery vendors to ensure cards are delivered on time to customers;
  • Payment for vendors;
  • Other tasks requested by supervisor.

Job Requirement

  • Must have 6 months to 1 year of experience in call center or handling loyalty program or membership management;
  • Experience in F&B, Retail, Hospitality, Banking is preferable;
  • Good at English;
  • Available to work from Monday to Saturday (morning);
  • Strong written and oral communication and interpersonal skills;

More Information

  • Age: Unlimited
  • Job type : Permanent
  • Probationary period: 60 ngày
  • Working time: thứ 2 - thứ 7 (sáng)
  • Training opportunities:

    Starbucks culture
    Barista skills
    Coffee knowledge
    Marketing programs
    Loyalty program

  • Colleagues:

    Professional
    Friendly
    Supportive

  • Benefit: As per the Company's policy
  • Holidays: 14

Company Overview

Starbucks Vietnam

We are an International Food & Beverage Company which is a world coffee branding. In order to meet the business expanding in the next few months, we are...Detail

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Junior Specialist, Customer Care (Call Center)

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