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Lead Technical Service Specialist (Diagnostics - South)

Abbott
Updated: 12/06/2019

Employment Information

Benefits

  • Insurance
  • Incentive bonus
  • Training & Development
  • Salary review

Job Description

ROLES & RESPONSIBILITIES

  • Reporting directly to: Service Manager, ADD
  • Subordinate: Technical Service Specialist
  • Working location: Ho Chi Minh city

Core job responsibilities:
• Provide Expert Service for designated products (IA, CC, Hematology, PRISM, Automation, Informatics, Remote Service)
• Provide escalated service support - handling the most complex repairs and troubleshooting, escalated from level II or level I service interventions
• Provide backup level I and level II service
• Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations and perform complex instrument installations
• Prepare and participate in Customer business reviews
• Monitor instrument reliability and prepare service recovery plan for highly serviced / highly cost instruments
• Perform advanced technical coaching and training for Abbott Ambassadors, Technical Service Specialists and Senior Technical Service Specialists
• Participate in Area Expert Team for designated product/s

Job Requirement

MINIMUM BACKGROUND/ EXPERIENCE REQUIRED
Work Experience:
• More than four years experience as a Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references
• Successful engagement with customers, specifically key stakeholders and lab staff
Core Skill Requirement:
• Excellent product and industry knowledge
• Strong experience and process skills of the business functions service delivery
• Strong communication skills
• Ability to identify and drive resolution of issues
• Technical expert for product line responsibility
• Coaching and training skills
• Strong experience in use of analytical tools and software
MINIMUM EDUCATION REQUIRED
• Bachelors degree or equivalent qualification or experience required
• Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Abbott

Company size: 1.000-4.999
Company profile: Abbott Vietnam was established in the year 1995. Since then, it has undergone extraordinary development and was soon perceived as one of...Detail

Lead Technical Service Specialist (Diagnostics - South)

Abbott

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