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Logistics and Customer Service Executive

Monroe Consulting Group Vietnam
Updated: 20/05/2019

Employment Information

Benefits

  • Laptop
  • Insurance
  • Health checkup
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

Company Profile:

Executive recruitment company Monroe Consulting Group Vietnam is recruiting on behalf of a multinational consumer goods company. Our highly respected client is seeking an executive with at least 3 years' experience in logistics and customer service coordination for the job of Logistics and Customer Service Executive. The job is based in Ho Chi Minh City, Vietnam.

Job Summary:

The Logistics and Customer Service Executive will be focused on executing, monitoring and documenting all day-to-day customer service and logistics related tasks for the timely and smooth operations, including importation.

Job Responsibilities:

1. Ex-shipment Tracking Report

• To coordinate with Supply Planners and Factories on the tracking of shipments.

• To submit actual invoicing report for the previous period every Week 1 Day 1.

• To generate and validate on the Ex-ship report by weekly basis.

2. Shipment follow-up

• To collaborate with Supply Planner and source unit to ensure the timely preparation of invoice, BL, CO, packing list, COA in order to enable the distributors to apply for Import Permit

• To secure and prepare necessary documents to release shipments (Invoices, Packing Lists, import permits, Bills of Lading, Delivery Receipts, etc.)

3. Local importation regulatory requirements

• To ensure custom brokers on timely application Custom Duty upon receiving commercial Invoices & packing list from Factories toward to MWC VN for payment & shipment clearance purpose.

4. Conversion Cost Management

• To check and update customs brokers & Distributors invoices to ensure accurate charges upon receiving.

• To ensure that shipments are cleared in a timely manner without incurring additional cost such as D&D, storage cost & etc.

• To participate in Logistics Conversion Costs reduction initiatives.

• E-buy PO creation & GR for necessary LCC and Co-packing activities

5. Customer Service Function

• To create PO toward to Factories (P+3), liaise with Supply planners on the relevant information and closely monitor on the PO status accordingly.

• To post GR in timely manners.

• To review on the Tax payment that provided by custom brokers and submission for Log & CS manager for approval to enable Finance to issue toward VN Custom.

• To co-pack activities management that liaise with Supply planners such as creation PO, GR, SO, Invoicing, reconciliation

6. Collaborate with government bodies regarding government liaison matters

• Coordination with custom brokers & government bodies for any importing issues regarding the shipments.

Job Requirement

• A Degree/Diploma in Logistics, Supply Chain, or related field of study

• A minimum of two 3 years in Logistics & Customer services Coordination, primarily in the FMCG industry.

• Experience in Customer Service & Logistics functions.

• Experience in managing customs brokers and haulage.

• Experience in generating invoices and credit memos (preferably in SAP).

• Experience and confidence in communicating and dealing with local regulatory bodies (e.g. Bureau of Customs, Food & Drug Authority).

• Competent in MS Office (Word, Excel), with an emphasis on the ability to generate, customize and maintain spreadsheet templates.

• Working knowledge of SAP (invoices and credit memos) is preferred.

• Excellent verbal and written English communication skills.

• Willing to work long hours as required

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Monroe Consulting Group Vietnam

https://www.monroeconsulting.com
Monroe Consulting Group first started offering executive search (headhunting) services in Ho Chi Minh City, Vietnam, in 2017. Although a recent addition to...Detail

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Logistics and Customer Service Executive

Monroe Consulting Group Vietnam

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