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MyHR Support Representative (Dist. 7, HCM)

Cargill Vietnam
Updated: 21/06/2019

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

Provide first step of Human Resources support for all employees in the country. Resolve first step issues or assign complex transactions and identified HR areas to next round contracts – within Cargill or 3rd party vendor
Principal Accountabilities

(1)50%:
• Resolves client issues, concerns and inquiries through phone, fax and email regarding HR processes and policy
• Works in order to meet expected service levels and business performance goals by providing the needed information
• Accesses point solutions to complete client inquiries and transactions
(2)20%:
• Assigns complex transactions to HR professional team for resolution or contact with third party vendors as appropriate
• Escalates client service issues to lead, supervisor or manager as necessary
(3)20%:
• Fully documents all cases in case management application
• Provides input to HR Service Center knowledgebase
• Participates in scheduled and ad hoc training in order to improve policy and process acumen
• Develops understanding of HR Service Center operations and the Cargill organization, support to make work permit...


(4)10%:
Culture Steward
• Participates in projects or tasks as assigned

Job Requirement

• University graduate, at least 1 - 2 years working experience in HR admin

• Experience in a customer service related position is preferable

• Strong verbal and written communication skills to interact with client and HR Service Center team members

• Will be trusted to secure and maintain confidential information

• Excellent telephone manner with clear, concise and professional communication skills

• Ability to accurately collect information in order to understand and assess the clients’ needs and situation

• Ability to prioritize workload and provide timely follow-up and resolution

• Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications

• Ability to work effectively in a fast-paced, self-directed team-based environment

• Strong attention to detail

More Information

  • Job type : Permanent

Company Overview

Cargill Vietnam

www.cargill.com.vn
CARGILL là công ty tư nhân lớn nhất thế giới trong nhiều năm qua và là tập đoàn hàng đầu của Mỹ ở lĩnh vực nông nghiệp, thực phẩm, sản phẩm...Detail

MyHR Support Representative (Dist. 7, HCM)

Cargill Vietnam

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