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Chi Nhánh Công Ty Cổ Phần AEG Việt Nam

Nhân Viên Chăm Sóc Khách Hàng - Customer Service Officer [ District 7 Needed, HCMC ]

Chi Nhánh Công Ty Cổ Phần AEG Việt Nam
Updated: 19/07/2018

Employment Information

Benefits

  • Laptop
  • Insurance
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

1. Course Administration

  • Prepare and maintain class folders
  • Manage class information/schedule: open, cancel, delay, start date, end date, term/final test, parents meeting Deliver product presentations
  • Update parents/ students with course progress
  • Input results

2. Customer Service

  • Support with organising events/ activities for students
  • Handle students’ requests/ complaints on a daily basis
  • Prepare and do customer survey (via hardcopy form and telesales)
  • Call absence
  • Visit class (For Adult Course)

3. Operation

  • Support to implement department map/ job description
  • Support to develop, maintain, control and improve working processes
  • Follow company planning and reporting system

4. Manage student folder

  • Update student list daily
  • Manage enrolment document
  • Update and manage student information
  • Check and follow up all requests till the end
  • Manage transfer fee/transfer class/save fee document

Other tasks assigned by Center Manager

Job Requirement

Qualifications

  • Undergraduate, qualifications in English and education are preferred
  • Experience working in customer service or administration in foreign invested companies
  • College/University graduated is an advantage
  • Comunication skill
  • Problem solving skill 

Skills

  • Good communication and persuasion skills
  • Excellent interpersonal skills
  • Team player, interacts well with people of all levels
  • Strong sales and customer service focus

Other requirements: 

  • Age range: 21 to 26
  • Well presented
  • Enthusiastic, professional and well-organized
  • Ability to work independently as well as in a team
  • Available for shift working
  • Ability to work under high pressure
  • Problem Solving and Analytical Abilities
  • Outgoing personality and self-motivated
  • Fluent in Vietnamese; English ability is an advantage
  • Familiar with MS Office
  • Can work at District 7, HCMC

More Information

  • Job type : Permanent

Company Overview

Chi Nhánh Công Ty Cổ Phần AEG Việt Nam

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