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Online Customer Service (Shift work)

OYO Việt Nam
Updated: 20/09/2019

Employment Information

Benefits

  • Insurance
  • Incentive bonus
  • Health checkup
  • Training & Development

Job Description

About the role

  • Ensuring high quality customer service, resulting in guest delight by extensive interaction with guests on Social Media and quick resolution of problems/queries
  • Monitor and Moderate the Social Media platforms.
  • Coordinate with different teams on escalation/queries over the various platforms
  • Provide creative inputs and working on various projects to improve the brand image.

Work activities

  • Managing the brand online on Social Media according to specific analytic and measurements
  • Engage in customer service, community building, brand awareness initiatives on SM platforms.

Job Requirement

Key Skills

  • Can work in SHIFT
  • Great communication skills in Vietnamese and English.
  • Great Vietnamese writing skills , especially in micro-blogging and brand promotions
  • Prior experience in client interaction & escalation handling
  • Ability to work closely & effectively with internal and external stakeholders
  • Excellent knowledge of Social Media Channels
  • High level of integrity, confidentially, and accountability
  • Flexibility to work in a dynamic environment

Eligibility Criteria

  • Excellent written and verbal communication
  • Prior work experience in Social Media & customer interactive profile

More Information

  • Age: Unlimited
  • Job type : Permanent

Company Overview

OYO Việt Nam

https://www.oyorooms.com/vnCompany size: 25-99
OYO is South Asia’s largest hospitality group with presence across 230 cities and currently operating 3000+ hotels in India, China, Indonesia, Malaysia and...Detail

Online Customer Service (Shift work)

OYO Việt Nam

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