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Onsite Service Leader

Faro Recruitment Vietnam JSC
Updated: 14/08/2018

Employment Information

  • Work location: Ha Noi

    Job level:

  • Experience: 3 - 5 Years


  • Industry: Customer Service

    Deadline to apply: 12/09/2018

Job Description

Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations.
Develop rapport with customers through effective communication, interpersonal skills, and professionalism.
Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime
Maintain regular meeting with customers to identify the customer’s requirement, analyze their demands and deliver gap closure plan.
Developing a team of highest competency driving Technical Services for Tool Maintenance & Repair, Calibration,
Data Driven Service and Production Critical Software
Continuously standardize and improve the onsite service workflow so as to improve the quality and efficiency.
Interact with other function (such as project and sales) to setup and optimize the cross functional processes.
Audit the exits workflow to make sure the execution.
Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability etc) and ensure the target fulfillment.
Be responsible for people selection and development, i.e. interview, coaching and counseling of the employees
Keep effective interaction with MVI/GI/SCE sales managers to ensure the customer satisfaction in territory and key account collaboration strategy execution
Update and report status of progression and KPIs directly to Operation manager/ Business Line Manager.
Support project with be assigned from Operation Manager.
Maintain TMC (Tool Management Center) system and Global operation standard Cost and profit control for all onsite contracts.
Leading onsite technician to do Cost Saving Program, ResultScan, customer training.
Support to crate service contract proposal with Service Sale.
Work hand-in-hand with Software Engineer and be the customer-interface for all Atlas Copco Software products (ie ToolsNet, Synatech, etc), including customer training, resolution of customer issues and programming support

Job Requirement

Experience requirements
- 3 to 5 years of service management experiences.
- High level of customer service through excellent interpersonal skills and professionalism.
- Strong planning and analyzing skills.
- Sound Knowledge of Service Products, Good in people development and Communication skills,
Resourceful, IT skills (Knowledge of MS Office applications, Network)
- Computer literate.
- Technical knowledge related to networks, including IP addresses, gateways, subnet-masks, DNS, switches,
configurable switches, ethernet, profinet, fiber optics, etc…(options)
- Good command of spoken and written English
Educational requirements
- Bachelor’s Degree in Electrical/Mechanical or Mechatronic Engineering or related equivalent
Service mind characteristic
Leading and developing others
Communication skills
Problem solving
Result orientation
Customer oriented
Well organized
Sense of Urgency

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Faro Recruitment Vietnam JSC
Since its establishment in January 2006, Faro Recruitment Vietnam JSC (formerly TT Royal Human Resources Management JSC) has developed its business in...Detail

Onsite Service Leader

Faro Recruitment Vietnam JSC

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