Operation Manager (For Customer Care Center) - Contractor

Vinataba - Philip Morris Ltd., Ho Chi Minh City Branch
Location

Ho Chi Minh

  • Salary

    Competitive

  • Experience

    5 - 10 Years

  • Job level

    Manager

  • Deadline to apply

    06/11/2020

Benefits

  • Training Scheme
  • Salary review

Job Description

· Manage a Customer Care team by supervise day-to-day operations

· Be responsible for overall project management: Performances, KPIs, Service level change and new service expansion…

· Support BO team (Supervisor, Team Leader and Trainer/QA) and handle problems beyond ability and responsibility of lower level.

· Be an advice escalation point in case Supervisor cannot handle.

· Be a connection point between vendor and in-house

· Propose and maintain effective processes and standards of Customer care team to adapt business requirements

· Take the lead to develop the culture for customer care team, acquiring talent with expertise and experience to develop the channel.

· Monitor tools and reports to keep track of data and progress on support functions

Job Requirement

·        Over 03 years’ experience in Customer Service as Management role and above

·        At least 01 year’ experience in Ecommerce/Digital platform

·        Strong Negotiation, Decision Making and Problem-Solving skills

·        Exceptional Communication and Interpersonal

·        Good at business analytics and data modeling

More Information

  • Degree: Bachelor
  • Age: Unlimited

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