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Operation Manager

Watsons (Vietnam) Limited
Updated: 21/06/2018

Employment Information


  • Insurance
  • Incentive bonus
  • Training & Development
  • Salary review
  • Business Expense

Job Description

Job Purpose

This position is responsible for the overall strategy of the stores in Vietnam. Maximize store profits by developing, and executing store operations strategy. The position must deliver consistent leadership that will ensure the quality of our product and the development of our people while maximizing financial contribution.

Key Responsibilities & Activities

1/ Store Operations

  • Oversee the operation of stores, develop and implement sales and operations strategies in order to deliver company KPI and achieve budgeted revenue and profit margin.
  • Manage the operating standards and profitability of the stores.
  • Identify potential products or areas for sales and profit development.
  • Define and recommend operational objectives for the organization.
  • Ensure in-store administration is operating efficiently and effectively.
  • Implement, monitor and maintain processes to control shrinkage.
  • Accountable for overall P&L of all stores.
  • Ensure company policies are implemented and the stores uphold the company’s image to the public.
  • Implement and monitor quality control standards and procedures, consistent to corporate objectives.
  • Maintain the highest standard of customer service and company reputation in the market by developing customer-oriented strategies.
  • Manage the performance and development of all Area Manager and store managers and ensure necessary skill training is scheduled for proper succession planning.
  • Proactively manage performance progress and career development of the overall team.

2/ Financial Planning and Supervision

  • Plan annual budget for stores to meet with the primary goal of the organization including growth rate, revenues, expenditures, and profits of the branches
  • Supervise budget utilization monthly and quarterly to make adjustments appropriate to current situation
  • Control and monitor expenditure within the approved budget
  • Participate in joint committee for policy making and area selection for expansion

3/ Human Resource Management

  • Conduct selection process according to human resource plan in conjunction with HR Department
  • Provide training and follow-ups programs for teamwork and individuals in conjunction with HR Department as well as offer coaching and advice to staff members
  • Give recommendation for promotion and help staff members plan their career advancement in appropriate career path
  • Monitor all personnel to comply with ethics
  • Create and maintain positive environment for team-working
  • Be a brand ambassador!

Job Requirement

  • Bachelor degree in Business, Retail Management, or related area
  • Minimum 8 years experience in retail/store operational function at management level
  • Strong leadership skills, mature and proactive to lead and motivate a large staff force to achieve corporate goals and objectives in a very competitive environment
  • Entrepreneurial with demonstrated track record of sound initiatives to drive business forward
  • Strong coaching ability and genuine, active interest and track-record in development of the team
  • Excellent interpersonal, influencing and negotiation skills
  • Fluent in English and willing to travel

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Watsons (Vietnam) Limited

Company size: 25-99
A.S. Watsons Group is the largest health care and beauty care chain store in Asia. It is a member and majority-owned...Detail
Job tags / Skills:Head of Sales Operations

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Operation Manager

Watsons (Vietnam) Limited

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