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Operation Manager

First Alliances
Updated: 08/01/2019

Employment Information

  • Work location: Ha Noi, Da Nang

    Job level:

  • Experience: 3 - 5 Years

    Salary: -

  • Industry: Restaurant / Hotel

    Deadline to apply: 06/02/2019


  • Training & Development

Job Description

  • Primary responsibility is to drive better guest experience and ensure adherence of my client's processes
  • Inspect properties to ensure adherence to my client's standards
  • Take measures to prevent revenue leakage for them
  • Handle guest escalations and ensure a delightful experience for their guests
  • Train hotel staff on best practices for guest interactions as well as using my client's systems
  • Ensure high visibility for their brand at the property site and notify central team if their brand is hampered
  • Provide inputs to central team on the appropriate pricing of the property

Job Requirement

  • 3-5 years of high quality experience in operations, preferably in hotel management
  • High degree of ownership, roll-up-your-sleeve attitude & willingness to get task completed
  • Willingness to be available for guests whenever required
  • Comfortable working in early-stage, cross-functional setups requiring the candidate to collaborate with multiple teams locally as well as globally

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

First Alliances size: 100-499
Established in 1998, First Alliances is the most well-known as the leading HR consultancy in Viet Nam. We are proud to be the pioneer and constantly...Detail

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