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Operation Manager

Công ty Cổ Phần Terra Tea
Updated: 13/02/2019

Employment Information


  • Insurance
  • Annual Leave

Job Description

Ensure an organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.

Store Operation:

  • Ensures all restaurants adhere to standard operating procedures
  • Works with the Restaurant General Managers on staff schedule to provide coverage for efficient service and to maximize productivity.
  • Controls labor cost by teaching and monitoring Restaurant General Managers to do proper sales forecasting and scheduling to minimize manpower wastage.
  • Conduct monthly or weekly departmental meetings and attend designated meetings.
  • Ensures all customers are being treated in an efficient and courteous manner.
  • Maintains the highest quality of product standards
  • Ensures all employees are in proper uniform and maintain a high standard of hygiene and cleanliness in the working area at all times
  • Ensures that every store is maintained in excellent condition and presentation

Profit & Lost and Sales:

  • Roll out approved sales target and assisting the Area Coach and RGM on achieving their sales plans.
  • Responsible for budgeting, forecasting, financial planning and management COGs.
  • Monitoring and managing sales & customer service to achieve optimal levels of revenues while maintaining high levels of customers expectations.
  • Monitors controllable store expenses for profitability.
  • Provides data and analysis of monthly / quarterly / annual sales performance and then evaluate sales trends and take appropriate action plan to close the sales gaps.

Employee Development:

  • Provide guidance to Area Coach and RGM in planning of all outlet operations with the goal of providing customers with excellent quality products so as to generate sales and a positive environment within the restaurants
  • Identifies, trains and develops management skills to existing and potential RGM, Area Coach
  • Recommends promotions, transfers and /or confirmation of operation employees
  • Coach, counsel and develop Operations team in the achievement of company standards and their personal development plans.
  • Evaluate and ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.

Perform other duties as assigned by Line Manager

Job Requirement

Knowledge/ Skills/ Personalities:

  • Excellence knowledge/ experience in food / retail business
  • Experience with budgets, P&L statements, capital expenditures and forecasting.
  • Knowledge of standards or food safety and sanitation audits.
  • Strong skill in driving for results.
  • Strong in people management and development.
  • English: Fluent


  • At least Bachelor Degree in Business Management or any related fields

Work experiences

  • At least 5 years experience in management of store operations

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Công ty Cổ Phần Terra Tea

A sip of Happiness: TERRA Tea & Café là thương hiệu hoạt động trong lĩnh vực F&B (Food & Beverages – Ăn Uống). Tôn chỉ của TERRA Tea & Café...Detail

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