Operational Key Account Manager - Air Logistics (Open for Korean)

Kuehne + Nagel Viet Nam

Ha Noi

  • Salary


  • Experience

    - 2 Years

  • Job level


  • Deadline to apply



  • Insurance
  • Travel
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review

Job Description

Job description

  • To take full responsibility for the operational activities of the account across all offered services to establish + deliver targets based on agreed account plans.
  • To manage and maintain customer relationships and development.
  • To closely monitor all agreed standard metrics and pro-actively seek to improve processes from perspective of the customer and the organization with a focus on operational excellence.

Your tasks and responsibilities

  • To establish and monitor KPIs as mutually agreed with customer; identify problem root cause and corrective action; follow through the execution until problem resolution.
  • To assist in Contract Management when required and Credit Facility Review and Account Receivable Control when required.
  • To monitor operational and administrative processes such as rates administration, quote management, invoicing + claims handling as required.
  • To handle exceptions/special customer requests/escalations + resolve with respective stations or clusters and properly escalate as necessary
  • To create and provide various reports as required e.g. volume, cost analysis, ROI.
  • To support new business/project implementation including but not limited to SOP(standard operational procedure) creation, KPI(key performance indicator) definition, system solution design, Electronic Data Integration (EDI) etc.
  • To supervise internal data quality; identify problem root cause and corrective action; follow through the execution until problem resolution.
  • To participate and organize regular performance review meetings (weekly/monthly/quarterly) with assigned customers to conduct continuous improvement project or innovation solutions.

Job Requirement

  • Bachelor Degree in Economics, Import/ Export, Logistics, or related fields
  • Fluent in Korean and English;
  • At least 02 years of experience in Freight Forwarding/ Shipping lines / Air Logistics; Open for fresh Korean candidates;
  • Excellent communication and influencing/ negotiation skills
  • Build up relationship internal and external; highly organized with the ability to wear multiple hats in a fast moving environment and drive performance and build differentiators.
  • Customer Management, stakeholder management (relationship build-up / complaint handling / constructive challenge and support) and ability of managing multiple tasks under time pressure with positive attitude

More Information

  • Degree: Bachelor
  • Age: Unlimited
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