Operations Director (Education)


Ho Chi Minh

  • Salary

    50 Mil - 100 Mil VND

  • Experience

    5 - 15 Years

  • Job level


  • Deadline to apply


Job Description

  • Based on company strategy, propose and implement actions plan focused on accelerating student enrolments, improving average revenue per user (ARPU), growing market share, and improving reenrolment / retention rate of campuses.
  • Lead planning, budgeting, forecasting and financial / PnL reporting activities for campuses in his/her region; Identifying, implementing, and tracking cost optimization initiatives, improvements in centre level productivity / utilization, and all customer service interactions and metrics.
  • Lead operations with a focus on (1) defining, implementing, and tracking tactics linked to admissions and initiatives centred on student affairs (ASA: Admissions & Student Affairs); (2) effectively launching VUS’s national marketing programs and designing, tracking, and reporting on local-specific marketing programs / campaigns and public relations (PR) activities; (3) implementing school premises service and compliance (SSC: School Services & Compliance) measures in-line with Company stated guidelines; (4) implementing teacher quality management (TQM: Teaching Quality Management) measures in-line with guidelines published by the Company’s Teacher Quality (TQ) department but also identify, suggest, implement, and track improved policies and procedures.
  • Drive hiring decisions and talent management initiatives and succession planning activities; set employee performance goals and objectives and conduct performance reviews (structured and non-structured) by functional group and for and across direct reports; and provide direct management to key functional and / or business unit managers and executives.
  • Support Business development (BD) activities, coordinate with the BD team on lease (re)negotiations, and the successful launch of net-new campuses in-region in-line with the broader business strategy.
  • Other tasks/work assigned by line manager and BOD.

Job Requirement

  • Education  : Bachelor/Master in business administration/ managemt
  • At least 5 years of experiences in sales/operations management in the education/ retail/ F&B industries with multi-sites structure management.
  • A demonstrated excellent track record of sales and operations achievements.   
  • Excellent customer service mindset; Strong business acumen. 
  • Ability to interact with senior management team members.
  • Ability to manage, coach, motivate and influence people.
  • Excellent communication skills.
  • Ability to deliver sales skills training

More Information

  • Age: 30 - 45

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