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Planning and Service Quality control Executive

Speedlink
Updated: 20/09/2018

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

· Apply analytical expertise to ensure the real time response to potential service incidents and provide reporting services for key operations performance indicators (KPIs) to identify opportunities to improve service quality and drive down cost

RESPONSIBILITY

· To be responsible scheduling reports

· To identify the paint point for service improvement

· Service quality issue finding and solution

· To ensure OPS team comply the SOP

Performance

· Designing and deploying reports/analyses;

· Ad hoc deep dived analysis to find out root causes of daily performance issues;

· To trigger daily reports and take action to find out the root causes and solution;

· To co-ordinate with ICT team for tools and reports of performance monitoring.

CUSTOMER SATISFACTION

· Identify areas for performance improvement and work with multiple stakeholders to improve performance, including owning and driving projects and initiatives end to end.

OPERATION EXCELLENCE

· Ensure continuously improved performance on KPIs;

· Analyze plans and continuously monitor execution against roadmaps and provide insights and recommendations to superior;

· Assist on Service quality comparison between Speedlink against third party logistics providers.

Job Requirement

EXPERIENCE

·         Min. 2 year – experience of Data analysis, Service Quality control

·         Working in Logistics industry is preferred

QUALIFICATIONS

·         Bachelor Degree

·         Good command in English (B Level)

·         Advanced Software skills (MS Office)

·         Advanced Data analytical skill

·         Budget control

More Information

  • Age: 24 - 30
  • Job type : Permanent

Company Overview

Speedlink

www.itlvn.com
Indo Trans Logistics (ITL) is dedicated to the goal of being the premier regional solutions provider for integrated Logistics, Freight & transports...Detail

Planning and Service Quality control Executive

Speedlink

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