- Gather data from client environments through a combination of observational assessments, process mapping, stakeholder interviews and contextual data sources - Translate complex data and analysis into an easily understood format so it is suitable across diverse groups with varying abilities.
- Critically evaluate information gathered from multiple sources to reconcile conflicts and get to a truthful understanding. - Present findings through BI dashboards and in presentations to senior stakeholders both within Conduent and the client - Identification of actionable intelligence from the data gathered during customer interactions. - Working with data engineering teams to identify data sources, and their relationship to the wider customer journey - On-site human intelligence insight gathering and assessment of policy and process in client environments - Ensuring the right data is available in all decision making, presented in an easily consumable way - Presenting finding to clients and internal stakeholders through dashboards, demonstrating a strong understanding of the clients customer journey
Job Requirement
- 2+ years of related experience is required. E-commerce experience is preferred. - Bachelor Degree minimum - Ability to present to senior stakeholders in a confident way - Demonstrated ability to structure complex problems, derive insights from data, and communicate with diverse teams. - Experience with business processes across multiple data domains in a services based company - Demonstrated ability to have successfully completed multiple, complex technical projects - Demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality. - Strong written communication skills. Is effective and persuasive in both written and oral communication. - Time management and multitasking skills to effectively meet deadlines under time-to-market pressure