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Q,1- Home Appliance Service Manager - Tiếng Anh tốt - ID: 14364NY

Công Ty TNHH Reeracoen Việt Nam
Updated: 08/10/2019

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Salary review
  • Annual Leave

Job Description

- In charge for technical management of after sales service for home appliance product.
- Make sure that after sales service activity does its best to meet customer needs by giving helpful technical support for authorized service centers, end users, troubleshooting problems and solving complaints.
- Co-operate with other sections to setup and maintain authorized service network.
- Oversee the smooth functions relating regular technical training for authorized service centers as well as dealers.
- Verify documents and service reported from partners.
- Make sure that all staffs are routinely meeting any goals set by management, provide training and guidance to team members in order to achieve targets towards department objectives.
- Regular review of work flow and propose improvement of in charged operation.
- Reporting monthly about service quality and customer satisfaction.
- Oversee the regulation process for products compliance, including handle necessary applications and testing.
- Reporting to General Manager of Service Department.
- Other duties as assigned.

Job Requirement

- Bachelor degree of Engineer related
- Min 5 years of relevant experience in handling customers, authorized service center, including 3 years in managing a team
- Working experience in troubleshooting of home appliance refrigeration systems
- Must have ISO 9000 system implement experience.
- Proficient in MS Office.
< SKILLS >
- Strong leadership skills, analytical and problem solving skills (not soft personality person)
- Good interpersonal and communication skills with emphasis on understanding customers

More Information

  • Degree: Bachelor
  • Age: 30 - 40
  • Gender: Male
  • Job type : Permanent

Company Overview

Công Ty TNHH Reeracoen Việt Nam

https://www.reeracoen.com.vn/
REERACOEN VIETNAM là một chi nhánh của Neo Career – Công ty tư vấn tuyển dụng nhân sự hàng đầu tại Nhật Bản được điều hành bởi đội ngũ tư vấn tuyển dụng...Detail

Q,1- Home Appliance Service Manager - Tiếng Anh tốt - ID: 14364NY

Công Ty TNHH Reeracoen Việt Nam

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