Công ty Cổ Phần Thương Mại Dịch Vụ Trà Cà Phê VN (The Coffee House & Ten Ren)

Employment Information


Food & Beverage (F&B), Restaurant / Hotel, Quality Control (QA/QC)



Job type


Job level



5 - 15 Years

Deadline to apply



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  • Insurance
  • Travel
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review

Job Description

1. Organize and be responsible for drafting, reviewing, completing and improving the set of policies and procedures to ensure quality:

- Applicable to all products and services provided to customers at the system from purchasing, production, processing, storage until distribution at the store;

- Analyze data to identify areas for improvement in the quality system.

2. Guide and ensure supervision of the implementation of standards and procedures at the system:

Communicate and Plan to monitor the implementation and results of applying the current control system and internal evaluation.

- Coordinate and support internal and external audits;

- Ensure ongoing compliance with industry regulatory and quality requirements.

3. Responsible for management for all quality issues related to suppliers for the system;

- Setup requirements and plan implementation, supervise testing and inspection of raw materials and products to ensure the quality of finished products;

- Investigate customer complaints and non-compliance issues;

- Ensure ongoing compliance with industry regulatory and quality requirements.

- Set up procedures to identify deviations from quality standards and provide corrective actions

4. Monitor data and make reports:

- Monitoring reports on the operation of chain stores;

- Submit quality deviation report and reject rate for ingredients to improve quality standards;

- Create / improve and manage product traceability data

- Report on quality KPIs according to regulations; abnormal quality situation (if any);

- Responsible for the document management system;

- Monitoring reports of risk management activities.

5. Control department operating costs: personnel allocation costs; cost of using control tools

6. Engages and develops teammates through effective performance management, coaching, and training; implementing continuous improvement methods while maintaining customer focus; and embodying company purpose and values to inspire servant leadership

7. Support the R&D Department and advise the Board of Directors in the field of controlling, improving and improving the quality of products and services.

Job Requirement

-            Over 5 years of experience in quality management in the food industry, operating the quality management system FSSC 22000, ISO 9001.

-            Prioritize experience in quality management in F&B/coffee chain/food production

-            Excellent numerical skills and understanding of data analysis/statistical methods
 Good knowledge of MS Office and databases.

-             Flexible thinking

-            Outstanding communication skills

-            Great attention to detail and a result driven approach.

-            Excellent organizational and leadership abilities

-            Reliable and Trustworthy

More Information

  • Degree: Bachelor
  • Job type : Permanent
  • Age: Unlimited
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Company Overview

Công ty Cổ phần Thương Mại Dịch Vụ Trà Cà Phê VN bắt đầu hành trình của mình vào năm 2014 với cửa hàng đầu tiên tại Cao Thắng và đã có tổng cộng hơn 100 cửa hàng trên khắp Việt Nam (tính đến thời điểm tháng 8/2018, bao gồm hệ thống The Coffee House và Ten Ren). Với mục tiêu tạo nên sự khác biệt cho một thương hiệu Việt Nam về dịch vụ tuyệt vời và sản phẩm chất lượng, mang đến những trải... View more



Ho Chi Minh