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NINJA VAN VIỆT NAM

QA Training Executive

NINJA VAN VIỆT NAM
Updated: 05/04/2020

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

  • Controlling call quality by auditing agents’ performance and coaching; refresh training and testing weekly
  • Monitoring BPO QA & Trainer Team by calibration and meeting weekly and quiz score of agent
  • Monitoring Customer Satisfaction of CS by reporting CSAT, through NPS for action plans weekly
  • Testing new agents from Inhouse and BPO Teams

Job Requirement

  • At least 1-2 years Customer Service experience
  • Experience in handling a team of QA and Training
  • Strong Customer Service approach
  • Good at English

More Information

  • Degree: Bachelor
  • Age: 22 - 27
  • Job type : Permanent

Company Overview

NINJA VAN VIỆT NAM

www.ninjavan.coCompany size: 3000-5000
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia....Detail

QA Training Executive

NINJA VAN VIỆT NAM

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NINJA VAN VIỆT NAM

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QA Training Executive

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