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QC Manager

Updated: 13/12/2018

Employment Information


  • Laptop
  • Insurance
  • Allowances
  • Employee Shuttle Service
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Business Expense

Job Description

Lead QC team in daily operations and initiatives following Business requirements to improve Driver quality, including:

  • Assure controls over onboarding and offboarding process as well as looking for optimizations.
  • Closely monitor drivers performance and behaviour based on collective data from various sources to ensure highest safety standard and excellent customer experience.
  • Maintain high standard of service to our passengers by developing improvement programs and drive executions across functions.
  • Take immediate action based on passengers and stakeholder’s complaint for drivers who violated our code of conduct
  • Directs and coordinates investigation of complaints
  • Recommends response to complaints
  • Identify training needs and organize training interventions to meet quality standards

Job Requirement

  • At least 5-year experience in Consumer services.
  • At least 2 years of related experience in Quality Control / Risk Management / Fraud Management.
  • Practical experience on Issue analysis and implementing Corrective Action Plan.
  • Ability to use analytical tools or data mining tools, such as MS Access/SQL/SAS/SPSS/MATLAB is an advantage.
  • Proficiency in both English and Vietnamese
  • Customer service orientation
  • Judgement and decision-making
  • Good interpersonal skills and teamwork

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview


http://www.grab.comCompany size: 500-1000
Grab is Southeast Asia's Online to Offline (O2O) mobile platform. Grab is the region's everyday super app that provides services that matter the most to...Detail

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