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Quality Assurance Supervisor (QC)

Efirst Asia Vietnam Co., ltd
Updated: 13/08/2018

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup

Job Description

Job Description:

  • We are looking for a Quality Assurance Supervisor who has solid experience to manage our Telesale team in Vietnam to achieve common sale target and other objectives.

Tasks:

  • Monitor the KPIs of every call agent and their performance on daily basics ensure high quality callings
  • Manage of multiple simultaneous QA projects including resource planning, estimation, scheduling, and end of release report.
  • Posses strong Data Analyst skills to be able to conclude result and propose solution.
  • Manage all aspects of the testing activities for major and maintenance releases.
  • Proactively recommend process, testing methodology, and technology/QA tool improvements.
  • Review QA efforts on a daily basis to ensure blocking issues are reported and resolved in a timely manner
  • Strong people management skills with the ability of hire and grow talents
  • Collaborate with HRM to optimize resource planning for releases.
  • Be a point of contact with our Regional IT team
  • Highlight and report directly to Call Center Manager

Job Requirement

  • At least 4 years experience in related role.
  • Experience in Call Center/Telesale environment is mandatory.
  • Hands-on knowledge/experience with Test environment and tools (automation/manual).
  • Management experience. 
  • Experience in international start-up environment and Cosmetic/Nutrion field is a big plus
  • Be extremely detail-oriented, be a take-charge problem-solver.
  • Exeptional communication skills.
  • Good in Excel skills and communicable in English.
  • Holding minimum a Bachelor's Degree.

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Efirst Asia Vietnam Co., ltd

https://efirst.asia/
Efirst Asia is Southeast Asia’s leading eCommerce startup, operating in the beauty industry. We are already successfully active on a number of Asian markets...Detail

Quality Assurance Supervisor (QC)

Efirst Asia Vietnam Co., ltd

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