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Quote Desk Representative

TNT Express Worldwide Vietnam
Updated: 11/01/2019

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Annual Leave

Job Description

1. Revenue Generation & Retention

To identify and act on selling opportunities to retain or generate revenue, whilst providing suitable solutions to customers’ requirements:

  • Delivers accurate and competitive pricing quotes and right solution offering in the fastest possible time frame to best meet customers’ needs
  • Improves revenue quality by applying the correct quoting methodology, and utilising the information at hand to make better informed price positioning
  • Identifies opportunities and converts all received price and transit time enquiries into bookings.
  • Ensures customers are aware of the range of products and services

2. Transaction Handling

  • Answers the Quote Desk available contact channels (telephone, email, web chat, etc) in accordance with global service and accessibility standards.
  • Delivers an industry leading experience to customers and provide a single point of contact capable of dealing with all enquiries (including booking, shipment tracing) without a need to transfer
  • Quote Desk, Providing Quotes to customer if required
  • Customer Experience: deliver the best QD service experience to customer from the first call/communication
  • Communicates to customers in a manner they deem helpful, considerate and informed
  • Administration tasks if required

3. Complaint Handling

  • Identifies when a customer is making a complaint and follows the agreed global complaint handling process
  • Wherever possible aims to resolve the complaint during the first contact with the customer
  • When passing the complaint to an appropriate owner, ensures accurate and full details are recorded in the correct system
  • Ensures the customer is aware of who will contact them and when and of what the next steps will be
  • Upon request, passes the caller directly to the appropriate complaint owner for action

Job Requirement

  • University graduated
  • Proficiency in English, Microsoft/Office PC skills
  • Telephone skills, written & verbal communication skills
  • 1-3 years experience in Customer service, Sales industry
  • Drive for result, quality & accuracy focus
  • Interpersonal skill
  • Customer focus, proactive, hardworking, pressure-tolerant

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent

Company Overview

TNT Express Worldwide Vietnam

www.tnt.comCompany size: 400
TNT Express Worldwide (Vietnam) Ltd. is one of the world leading providers on Global Express, International Mail & Logistics services. As part of...Detail

Quote Desk Representative

TNT Express Worldwide Vietnam

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