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Reservation Executive

Far East Vacation Co., Ltd
Updated: 20/07/2018

Employment Information


  • Insurance
  • Uniform
  • Health checkup
  • Training & Development
  • Salary review
  • Seniority Allowance

Job Description

What You Will Do

• Interact with customers via phone, emails, or VoIP applications to provide and process information in response to inquiries, concerns, and requests about products and services

• Gather customer’s information and redirect to the Reservation Manager.

• Diagnose customer problems by asking probing questions and give out prime solutions using available information or resources

• Follow standard processes and procedures, ensuring smooth and error-free reservation process for passengers

• Develop and maintain a positive client relationship by providing routine follow-up customer service calls

• Develop constructive and cooperative working relationships with those on your team, as well as cross functionally

• Answer customers’ email when they have questions or inquiry

Job Requirement

Who You Are

• University Graduate with international experience being an advantage

• Excellent English listening and speaking skills are essential; and the ability to ask probing questions, understand concerns, and overcome objections

• Proficient MS Office

• Excellent time management and organizational skills with the ability to priorities and multitask to operate within a fast-changing environment

• Possess strong work ethic, self-motivated, punctual and reliable

• Due to the nature of the travel industry, able to attend to urgent customer requests outside of working hours

• High sense of teamwork and adaptability

• Good eyes for details

• Knowledge and experience of customer service highly preferred

Quyền lợi được hưởng:

  • Mức lương cạnh tranh, (8 triệu – 12 triệu VND/Tháng)
  • Cơ hội làm việc tại văn phòng chi nhánh bên Úc, Membourn
  • Tham gia đóng BHXH, BHYT, BHTN
  • Tham gia gói Bảo hiểm sức khỏe
  • Nghỉ các ngày lễ, tết, nghỉ phép theo quy định của công ty và luật lao động
  • Thưởng các dịp lễ tết
  • Phụ cấp ăn trưa: 40,000 đồng/ngày và các loại phụ cấp khác
  • Các chế độ phúc lợi khác theo quy định của công ty
  • Hỗ trợ gửi xe tháng
  • Cơ hội được đào tạo nâng cao nghiệp vụ - chuyên môn.
  • Được đi du lịch và tham gia team building
  • Môi trường làm việc năng động, trẻ trung, chuyên nghiệp.
  • Địa điểm làm việc: Hà Nội

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

Far East Vacation Co., Ltd size: 25-99
Far East Vacation is one of the fastest growing destination management companies in the industry, providing a range of cultural, educational, historical...Detail

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Reservation Executive

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