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Reservation Staff

RGF HR Agent Vietnam Co., LTD
Updated: 21/09/2018

Employment Information

  • Work location: Ha Noi

    Job level:

  • Experience: 1 Years

    Salary: -

  • Industry: Customer Service

    Deadline to apply: 14/10/2018

Job Description

- Work with 15 members of Back Office, including 3 Japanese
- To work efficiently with Online Travel Agencies;
- To receive reservations by mail, telephone, internet, direct booking & inquiries;
- To verify customer information, assign rooms and respond to customers with confirmation emails and letters;
- To ensure that all reservations are recorded following established procedures with full and clear information and that they are input/updated accurately and promptly onto the system;
- To have an in-depth knowledge and understanding of the operation of the business and services to ensure that you are able to respond to customer inquiries or offer them advice when necessary;
- To co-operate with the sales team and Front office to deliver excellent customer service support;
- To create daily floor sheets detailing reservations and report to Sales Manager, General Manager;
- Other administrative tasks as required.

Job Requirement

Essential requirements:
- Female, Age below 35 years old;
- Language skill : English TOEIC 700 or equivalent;
- From 1 years’ experience in working as sales, reservation staff, booking with the online travel agency, hotel, restaurant...
- Service-minded, hospitality and professional teamwork;
- Ability to coordinating and multi-tasking job duties in a busy environment;
- Must possess strong interpersonal and organizational skills, attention to detail;
- Enthusiastic, self-motivated and able to work independently.

Desirable requirements:
- Having Japanese N3 and above is a plus;
- Familiar with the Opera system

More Information

  • Degree: Bachelor
  • Age: 25 - 35
  • Gender: Female
  • Job type : Permanent

Company Overview

RGF HR Agent Vietnam Co., LTD

RGF stands for RECRUIT GLOBAL FAMILY , a global brand of Japan's largest recruiting and information service company, Recruit Holdings Co., Ltd....Detail

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