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dusitD2 Resort & Spa Vung Tau

Reservations Manager

dusitD2 Resort & Spa Vung Tau
Updated: 13/08/2018

Employment Information


  • Insurance
  • Travel opportunities
  • Allowances
  • Uniform
  • Incentive bonus
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

Reporting Line: Director of Sales & Marketing

Primary Responsibilities:

Sales Role:

· Ensure all team members are up-to-date with hotel product knowledge, including room types, rates, features and facilities, food and beverage outlets & promotions, spa and health club, and all other services.

· Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.

Customer Service Role:

· Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.

· Ensure that customer services are provided to local tour operators and travel agencies in a friendly and expedient manner.

· Work closely with the Operations team, Front Office and Accounts to ensure a smooth, accurate and efficient guest experience on check-in, meal plans, value inclusions and promotion or package offers, rates and billing.

  • Communicates effectively with all guests and colleagues.

· Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.

· Ensure that alternative dates, waitlists or sister hotels are offered to guests on overbooked situations.

Administrative Role:

  • Observes and ensures that Reservation team are operating effectively and in line with Dusit International Standard Operating Procedures and guidelines.
  • Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager.
  • Follows up tentative bookings and update reservation status.

· Ensure that all Dusit International Standard Operating Procedures are being adhered to, by providing regular training to all team members.

· Provide training in all aspects of reservations operations to the Reservations and Front Office teams to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and guest satisfaction.

· Maintaining high standards of data quality through regular data cleansing activities.

· Manage all reservation requests, changes, and cancellations in compliance with the hotel’s business strategy.

· Ensures that reservations team replies to all guest requests within 24 hours of receipt.

· Ensure effective office administrative procedures that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies, as well as guest data privacy and security.

  • Reviews no-shows and cancelled reservations, and processes all penalty charges according to hotel’s cancellation policy.
  • Performs other duties as assigned by the Director of Sales & Marketing.

· Manage expected arrival list on daily basis in order to ensure reservation details are updated correctly according to correspondence and the Dusit International Standards before providing to all concern departments.

· Ensures that the reservations team understands and applies hotel policies for no-shows, cancellations, credit and pre-payment policies.

· Ensure daily trace/follow up reports are handled according to the requirements.

Technical Responsibilities

· Knowledge of technical and managerial applications of the following systems and their utilization;

o Opera Property Management System (OPMS)

o Sabre SynXis CRS

o Serenata NetHotel Profile Management

o GDS Interface (GDS)

o Oasis Hospitality Software (PMS for China Properties)

o IDeaS Revenue Solutions

· Ensure available technology is fully utilized and understood according to property specific business mix and requirements; in depth knowledge of Opera Reservation System is required.

Job Requirement

  • Minimum education of Bachelor degree in hotel management, Business Administration or relevant discipline.
  • Minimum of 5 years in relevant experience in a similar capacity.
  • Able to conduct training by using the Microsoft office or other programs which are related.
  • In-depth knowledge of functionally and usage of OPMS and all related systems and its day to day support.
  • Good knowledge of Microsoft office programs, Excel is preferred
  • Enthusiastic and self-motivated, according to Dusit International’s core values.
  • Ability to communicate effectively and professionally written and spoken English.

More Information

  • Job type : Permanent

Company Overview

dusitD2 Resort & Spa Vung Tau size: 100-499
Dusit International, one of Thailand’s foremost hotel and property development companies, is looking for dynamic hospitality professionals to join the...Detail

Reservations Manager

dusitD2 Resort & Spa Vung Tau

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