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Restaurant Manager (4* Hotel)

Silverland Hospitality
Updated: 15/03/2019

Employment Information


  • Insurance
  • Allowances
  • Uniform
  • Incentive bonus
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

  • Be in charge all Food and Beverage activities as hotel strategy as well as owner strategy.
  • Ensure that departmental briefings and meetings are effective and conducted as necessary.
  • Ensure that all employee deliver the brand promise and provide heart touching service at all times.
  • Observe employee - guest interaction and talking with guests, working through Department Head to coach employee in guest service skills as necessary.
  • Handle all guest complaints and follow through to make sure problems are resolved satisfactorily.
  • Maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
  • Coordinate the preparation of the Annual Business Plan for Food and Beverage department.
  • Manage costs proactively based on key performance indicators.
  • Ensure that all hotel rules, policies and regulations relating to financial record keeping, money handling, including the timely and accurate reporting of financial information (if assigned).
  • Liaise and build relationships with guests, using hotel loyalty management system to track their preferences.
  • Oversee and implement initiatives and ideas, looking for new and innovative ways to provide heart touching service.
  • Handle the inventory management and on-going maintenance of hotel operating equipment and other assets related to Food & Beverage department.
  • Work closely with Marketing department to prepare an Annual Marketing Plan for Food & Beverage.
  • Update local and international market trends, vendors and other hotel / restaurant operations constantly to make sure that the hotel’s operations is the most efficiently.
  • Ensure that all company service standards have been implemented.
  • Consult and work with General Manager to make adjustments where necessary relating to Food Beverage.
  • Manage, maintain and develop Top 20 in Food & Beverage.
  • Ensure that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through team”.
  • Manage and develop the food and beverage products served to guest.
  • Handle the preparation of the Annual Business Plan (if any).

Job Requirement

  • College or Bachelor Degree
  • 2-3 years experienced in the same position 
  • Hospitality Management/ Technical skill
  • Excellent communication in English
  • Well organized, multi-task, good problem solving skills and detail-oriented.

More Information

  • Job type : Permanent

Company Overview

Silverland Hospitality size: 500-999
Combining central locations with an unerring commitment to warm and heart-touching service, Silverland Hospitality has developed a portfolio of luxurious...Detail
Job tags / Skills:Restaurant Manager * Hotel

Restaurant Manager (4* Hotel)

Silverland Hospitality

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