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Viet Thai International

Restaurant Supervisor

Viet Thai International
Updated: 18/07/2019

Employment Information


  • Insurance
  • Travel opportunities
  • Allowances
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave
  • Sport Club

Job Description

  • Communicate the message set forth by the Operations team.
  • Continuously provide employees with verbal recognition, direction, and support.
  • Communicate with employees to keep them informed of Cafe, Regional, and Corporate procedures.
  • Supervise and coordinate activities of various work groups.
  • Communicate with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
  • Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
  • Monitor employees to ensure performance expectations are met and immediately inform management of employees who fail to meet standards.
  • Ensure employees adhere to the safety, sanitation and security procedures.
  • Listen to feedback from guests, employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe performance.
  • Be present, on the floor during the entire shift to assist FOH staff with any questions (comps, voids, discounts, etc.) or to provide a helping hand.
  • Monitor Expo Line and ticket times and be prepared to assist Expo when necessary.
  • Visit every table to gauge the guest experience and resolve any issues on the spot.
  • Observe employees while they greet, suggestively sell, ring up sales, etc. to ensure adherence to policy and a positive guest experience.
  • Work with the Operations Managers to execute all events.
  • Participate in sound check meetings to communicate incentive programs, implement new products and procedures, and discuss areas of opportunity, special events, etc.
  • Ensure that staff following proper procedures to ensure profitability.
  • Communicate with MOD any safety or equipment issues immediately.
  • Communicate with other Managers to ensure that assigned FOH duties (i.e. cleaning) were completed.

Job Requirement

  • 1-3 years in the related field and roles is a must
  • Good leadership skills
  • Good knowledge in F&B, especially in managing Restaurant.
  • Able to use M.O.D
  • Able to train POS using to staffs
  • Good knowledge in Food Safety and Sanitation.
  • Good understanding in the standard of Server/Host.

More Information

  • Job type : Permanent

Company Overview

Viet Thai International size: 3800
Viet Thai International provides a dynamic and challenging work environment with tremendous opportunities for professional as well as personal growth. Viet...Detail
Job tags / Skills:floor manager

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