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Sales Field Capability Training Team Leader

FE Credit
Updated: 22/03/2019

Employment Information


  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

Planning and reporting

  • Work with Operation & Alternative Solution Department and stakeholders to ensure providing the required programs
  • Work with training team & stakeholders to plan coaching & delivery activities
  • Be responsible for department relevant data, reports accuracy, and timeline
  • Provide reports assigned by Unit Head / Head of Training Capability

Team Management & Development

  • Observe trainer on site and provide trainer with constructive feedbacks
  • Set team member’s KPIs which aligned with TC’s KPI & conduct PA accordingly.
  • Develop trainers in training delivery, training D&D basic skills & required skills
  • Monitor unit’s performance, training quality & result.
  • Periodically evaluate team’s performance & training program qualification

Training Need Analysis:

  • Be responsible for field TNA conducting for field base sales training programs periodically or upon request.
  • Provide update and relevant information for program development and update where necessary.
  • Lead team to participate in the overall TNA process as required.
  • Feedback to improve the TNA process and ensure the implementation.

Training Program Development

  • Ensure the field base sales on-board training programs updating, on-site coaching and activities/ projects/ programs development.
  • Contribute to build relevant post training follow up, on-site coaching and training result measurement tool process.
  • Ensure conducting Train-the-trainer, sample training up on assignment for trainer and line trainers/line coach

Training Delivery:

  • Be responsible for the overall Sales FCT service quality.
  • Observe and provide feedback to improve Sales FCT training program, training delivery quality, accuracy and consistency.
  • Plan and implement Sales FCT quality control.
  • Implement Sales FCT trainers competency development
  • Drive TC projects and initiatives upon request
  • Participate in manage training delivery service standards, result and post training follow up
  • Conduct training / coaching sessions

Line Trainer / Coach Development

  • Train, develop and coach line trainers / coaches force for field base sales
  • Participate in building trainer competency framework, dictionary and profiles.

Training Operation & Alternative Solution

  • Implement approved training operation guidelines and process.
  • Study, pilot and/or implement assigned alternative training solution.
  • Support sufficient field target groups communication as well as feedback for continuous improvement.
  • Feedback on the training facilities and equipment protection and usage process and guidelines for continuous improvement.
  • Describe possible logistics arrangement for relevant training programs.
  • Ensure relevant required invoices, documents are collected correctly and timely.
  • Consult and participating in choosing appropriate provincial training venue as needed to ensure the required training quality and in-line with the approved budget

Other assignment from Unit Head of Field Training Capability

Job Requirement

  • Bachelor Graduate, major in Training, Education, Banking & Finance, Business Administration or related field
  • Understanding of Sales/ collection of Banking or Consumer Finance is a plus
  • At least 3 - 4 years’ experiences in similar training area
  • At least 1 year to take role of similar position
  • Experienced in consumer finance, insurance, banking is a plus
  • Strong in training facilitating and professional presentation skill 
  • Strong in building and motivating team 
  • Strong in coaching, mentoring and train the trainer
  • Proficiency in Microsoft Office, especially in PowerPoint
  • Fluently in Vietnamese & good at English

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

FE Credit size: 10.000 - 15.000
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an...Detail

Sales Field Capability Training Team Leader

FE Credit

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