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Sea Export supervisor/team leader

MLC ITL Logistics Co., Ltd
Updated: 04/10/2019

Employment Information


  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Seniority Allowance
  • Annual Leave

Job Description

MLC ITL 's joint venture of MITSUBISHI LOGISTICS COPR (JAPAN) & INDO-TRANS LOGISTICS (Vietnam) to provide international freight forwarding and total logistics. With Indo-Trans’s over 10 years of experience in Vietnam local market and Mitsubishi Logistics’ over 200 years of experience in worldwide, the merger is the infusion of strengths between the two leading groups.

Add: Etown 1 Building, 6th Floor, 364 Cong Hoa St, Ward 13, Tan Binh Dist. HCMC

We're looking for 1 candidate for CS Supervisor / Team Leader as bellow information:

1. Handle difficult sea export shipments:

· Handle about 20-30 files difficult sea export shipments per month

· Request booking from carriers & release booking to customer

· Submit SI, VGM to carrier

· Issue MBL, HBL

· File AMS/ISF/AFR if any.

· Issue debit note, credit note & settle payment to carriers/co-loader/partners.

· Send pre-alert, loading confirmation, P.O.D, shipment log…

· Track & Trace vessel status & update to customer/agent.

· Follow instructions from front office if any special requirements (cargo insurance, Fumigation, free time applying…)

· Arrange messenger to take & deliver original docs to customers

· Close file timely

· Create and update SOP for each customer.

· Handle daily complaints & problems

· Report problems to Cs Manager

2. Supervise Sea Export team: (~ 4 staffs)

· Handle new & difficult accounts trial shipments, make SOP & pass to Cs staffs later

· Daily check Cs group mail & pass shipments, inquiries, mails to right PIC.

· Daily coaching/remind Cs staffs to minimize penalty/complaint.

· Arrange back up / rotate within sea export team

· Check sea Export files from 1st ~ 5th of the month, ensure costing/selling be input timely/correctly & docs kept fully. Sign PL

· Give instruction/guidelines/SOP to staffs how to solve problem & handle new customers/routines

· Solve problem as escalation level & report to manager

· Internal training within team

· Develop fresh staff & potential staff for successor plan

· Appraise sea Export team

· Ensure sea Export team to comply company regulations/policies

3. Others:

· Visit customers/carriers together with manager & front office

· Sign payment request/in advance if authorized by manager

· Other tasks if assigned by manager

Job Requirement

• College / University (Foreign Trade/Economic)
• Word, Excel, Outlook, power point
• Good English skills 
• 3 -10 years experienced in Sea export freight forwarding, at least 2 years of leadership experience.
• Good knowledge of freight forwarding & Logistics Field (used to handle cargo to USA, Canada, EU, Japan)

More Information

  • Degree: College
  • Age: 30 - 40
  • Job type : Permanent
  • Probationary period: 2 months - full official salary
  • Working time: - Saturday morning
  • Training opportunities:

    - Training in internal and ITL corp:
    - Regular technical & soft skill training

  • Colleagues:

    - Have opportunity to work with overseas clients
    - Join the dynamic, young and friendly team.

  • Benefit:

    - Attractive salary, based on skill and experience
    - 13-month bonus program.

    - Yearly company trip
    - Salary raises or bonus by work performance per 12 months
    - Year end bonus: based on KPI result ( 14 - 15th salary)
    - Insurances full salary according to Vietnamese Labor law + Bao Viet Insurance

  • Other extras:

    - Allowance: lunch, phone.
    - Loyalty Bonus
    - Enjoy free coffee, tea.
    - Happy events: birthday, party, team building,...

  • Holidays:

    - 12 days/ year ( staff)
    - 15 days/ year ( Supervisor)
    - 18 days/ year ( manager)

Company Overview

MLC ITL Logistics Co., Ltd
Indo Trans Logistics (ITL) is dedicated to the goal of being the premier regional solutions provider for integrated Logistics, Freight & transports...Detail

Sea Export supervisor/team leader

MLC ITL Logistics Co., Ltd

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