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HSBC Vietnam

Senior Contact Centre Service & Sales Representative - Outbound (GCB 7)

HSBC Vietnam
Updated: 16/05/2019

Employment Information

  • Work location: Ho Chi Minh

    Salary:

  • Industry: Banking

    Deadline to apply: 31/05/2019

  • Job level:

Job Description

In this role, you will:

  • Deals with contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
  • Provides excellent customer service to complex inbound customer calls by keeping up to date on training and internal communications
  • Certified to handle multiple propositions (i.e. Advance, Premier, Insurance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) and has specialized in one of the high complex roles within the contact centre
  • Generates customer loyalty through strong knowledge of key products and services
  • Owns and resolves issues
  • Handles escalated customer calls
  • Treat customers fairly and with integrity
  • Deals with contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible
  • Delivers what is promised in line with customer expectations
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
  • Provides excellent customer service to complex inbound customer calls by keeping up to date on training and internal communications
  • Certified to handle multiple propositions (i.e. Advance, Premier, Insurance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) and has specialized in one of the high complex roles within the contact centre
  • Generates customer loyalty through strong knowledge of key products and services
  • Owns and resolves issues
  • Handles escalated customer calls
  • Treat customers fairly and with integrity

Job Requirement

To be successful in the role, you should meet the following requirements:

  • Must have education standard to at least university diploma and be of a legal working age
  • Must be proficient in language(s) required by the process
  • Open to working flexible shifting schedules
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Takes pride in delivering what is promised in line with the customer and service expectations
  • Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications
  • Excellent communication skills and is polite and friendly at all times
  • Displays patience and empathy
  • A knowledge expert who has the ability to teach/mentor others

More Information

  • Job type : Permanent

Company Overview

HSBC Vietnam

www.hsbcvncareer.com/
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the...Detail

Senior Contact Centre Service & Sales Representative - Outbound (GCB 7)

HSBC Vietnam

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