Senior Customer Service Executive (English–Chinese Bilingual)

Avery Dennison RIS Vietnam Co., Ltd.

Long An

  • Salary


  • Experience

    5 - 7 Years

  • Job level

    Experienced (Non - Manager)

  • Deadline to apply



  • Insurance
  • Allowances
  • Employee Shuttle
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Annual Leave

Job Description

Job overview:

Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

Key responsibilities:

1. Handle order processing in accounts:

  • Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.

  • Provide responsive order management support including order entry, or expediting and shipment information to customers.

  • Size of customer: high complexity, ie. complex RBO, new RBO, mega factories)

2. Handle customer complaint:

  • Resolve customer complaints professionally and tactfully.

  • Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales…related to invoices, payment issues.

3. Coordinate with other department:

  • Partner with Inside Sales to assist in achieving sales goals.

  • Proactively communicate supply chain issues and provide alternatives.

  • Coordinate with Logistics and Operations on capacity planning and scheduling.

  • Back-up team-members when workload makes this necessary.

4. Following-up:

  • Coordinate & follow up return, defected labels in handling process properly.

Job Requirement

  • Bachelor’s degree.
  • At least 05 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management...
  • Strong written, verbal skills in English or English- Chinese bilingual.
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
  • Excellent customer service & presentation skills.

*** Working location: Lot E01, Trung Tam street, Long Hau Industrial Park, Can Giuoc, Long An (Shuttle buses are provided from all districts in HCMC)

More Information

  • Degree: Bachelor
  • Age: Unlimited

Job tags / skills

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