SENIOR SERVICE TRAINER - HIGHLANDS COFFEE (HCM)

Viet Thai International
Location

Ho Chi Minh

  • Salary

    Competitive

  • Experience

    3 - 5 Years

  • Job level

    Experienced (Non - Manager)

  • Deadline to apply

    31/08/2020

Benefits

  • Laptop
  • Insurance
  • Travel
  • Allowances
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Business Expense
  • Sport Club

Job Description

  • Conduct Orientation & Basic Service training to newcomers;
  • Design, implement and develop Service Excellence programs;
  • Support in sustaining the HC Service Culture through effective training & certification program and other training activities.
  • Ensure all servers’ compliance in all policies and procedures during store operations.
  • Assist Training Manager in developing and conducting Soft Skills training;
  • Lead other special projects in improving service performance in stores;

Be responsible for administrative tasks of the department.

Job Requirement

Education/ Training Qualifications (i.e: university degree, college, etc)

  • Minimum college degree.  
  • Certificates in Hospitality/ Services is a plus
  • English proficiency

Experience

  • Minimum 2 years of experience as Server Leader or Senior Service Trainer.

Knowledge of:

  • Retail/ Hospitality/ F&B
  • Training

Skills (Ability to):

  • Teach/ train/ coach/ facilitate others
  • Positively influences Server Leaders & store service teams towards service excellence through special recognition events.
  • Drives and ensures to sustain the Highlands Coffee Service Excellence training program continuing to produce certified store Server Leaders.

Working hours: as dictated by needs of the business

Works 5 days per week, 8 hours per day. Allows flexibility as needed.

Other special requirements (if any):

Communication Skills, Eyes for details

More Information

  • Degree: Bachelor
  • Age: Unlimited

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