Senior Store Manager manages all departments in a supermarket AGM to reach target of Turnover, department operations and ensure the best customer service as AGM values:
Supervise service of guests
Immediately remove or have removed the goods that would have been a visible deterioration rendering it unfit for consumption, as well as goods whose shelf life has passed, and immediately perform the good procedures (FIFO)
Supervise the price label procedures: every change of price must be done before deadline.
Monitoring the good respect of price controls: 1 per weeks by department.
Implement and enforce the AGM policy in the interests of customers
Set up a readable presentation that facilitates the client's choice and purchase, while respecting the concept.
Monitor the good respect of promotion campaigns (in time, display, volume, decoration, animation)
Optimize the good relationship with the customers to retain customers and increase average basket
Provide for the team organization (schedule, number of staff, tasks ...) in relation to events and seasonality by a good approach: study the offer, setting quantities, delivery dates, planning locations of centers of attraction, size of facings ...
Supervise the work of his team on the following tasks: cleanliness, service standard, shelving,
Explain and join the team to various changes (respect of goods flow , procedure, reception, plannogramme ...) by using the communication (fears and objections)
Supervise and monitor all phases of store operations with each supervisor in order to be every time in dynamic improvement - “Life in AGM” every week
Organize the integration of new employees: visit of store, presentation of team, introduction of products, safety rules, AGM policies and creation of the tandem (with a most experimented colleague)
Identify development opportunities, encourage mobility in the store and beyond, depending on the opportunities and processes set up by the company
Organize the integration of new employees: visit of store, presentation of team, introduction of products, safety rules, AGM policies and creation of the tandem;
Identify development opportunities, encourage mobility in the store and beyond, depending on the opportunities and processes set up by the company;
University degree in Business Administration, International Business, Supply Chain, etc.
8-10 years experienced in F&B, hospitality and at least 5 years experienced in organizing events, catering, foodcourt, etc.
Leadership, coaching and management skills development experience with a large and diverse team.
Good interpersonal and leadership skills.
Good negotiation skills.
Strong communication skills, presentation skills and influencing abilities.
May require to working extra hours, exceeding the normal work days in view of completion of work or meeting deadlines.