Senior Telesales Insights & Solutions Specialist


Ho Chi Minh

  • Salary


  • Experience

    2 - 0 Years

  • Job level

    Team Leader / Supervisor

  • Deadline to apply



  • Insurance
  • Travel
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review

Job Description


Responsible for supporting to create & evaluate campaign ideas/ use cases – both from internal/ external data & market scans - to increase sales in both digital & traditional channels for various products


Internal: All key stakeholders of projects - Cooperate with key stakeholders to create and implement projects

External: Vendors - Implement projects and deliver desired deliverables as per requests of BOM


Creating projects/ Initiatives campaign for the business, to Telesales channel, including:

  • Asses internal & external data to find campaigns to improve sales efficiency in both digital & traditional channels, for various products Loan XS-TU (not including NTB), CC, Banca, and other products within FE
  • Complete a market scan and analysis to ensure that innovative commercial strategy is innovative and optimized

Monitor the performance of campaign

  • Ensure the regular performance review are carried out to enhance the efficiency of the campaigns/ projects
  • Develop insights of why the campaign is going well/ not well

Building functional capabilities and capacities of Commercial Insights

  • Develop an understanding of how to conduct market research in an efficient & insightful manner to team members
  • Give input on how to conduct a market research in an efficient & insightful manner
  • Build strong relationship with main functions to empower effectiveness of those functions ( BICC, AA team…)

Initiating initiatives based on analysis at management view to increase efficiencies of Telesales

  • Assist in providing insights for the commercial department to analyse possible initiatives
  • Conduct market scan and analysis to ensure that innovative commercial strategy is innovative and optimized
  • Provide analysis required to support decisions of CEO

Ad-hoc support tasks/projects

  • Support to plan a project
  • Support to implement the project, as a project team member, following the project plan

Job Requirement

  • Bachelor Degree with majors: Data Management, Business Management, Finance, Economics or Accounting, Risk management or any qualitative field
  • Min. 2 years of working experience in finance (banking, insurance, investment, etc.)
  • At least 2 years of experience in fields related to data analytics, business development, business analysis or market research

More Information

  • Degree: Bachelor
  • Age: Unlimited

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