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DHL-VNPT Express Ltd.

Service Quality Analyst

DHL-VNPT Express Ltd.
Updated: 12/10/2018

Employment Information


  • Insurance
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave
  • Sport Club

Job Description

+ Quality Shipment Monitoring System (QSMS)

  • React to potential service incidents by responding to information in QSMS application
  • Complete the analysis of shipments incidents in QSMS to identify the potential incidents or issues
  • Push process failures to the facilities accountable for identification of rout cause and potential corrective action.
  • Update network of major service incidents when required
  • Ensure that adequate information is entered into QSMS to keep customers updated when we are not able to meet the transit time promise.

+ Operational Performance analysis

  • Interpret and analyse the measurement, monitoring and action to ensure operational KPIs are met.
  • Use existing tools and method for analysis to identify the issues, problems
  • Prepare report with list of possible corrective actions to the findings and root causes.

+ Crisis management:

  • Identify crisis situation and communicate potential solution with Manager.

Job Requirement

  • 2 years of relevant working experienced (preferably in the operations area)
  • Effective analytical problem solving skills & high-level reasoning
  • Well-developed planning and organisation skills
  • Effective communication skills in English
  • ‘Can do’ attitude with a well –balanced sense of perspective, sense of humour
  • Advanced Software Skills (excel, access, SQL)

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

DHL-VNPT Express Ltd.
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits...Detail

Service Quality Analyst

DHL-VNPT Express Ltd.

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