From 30/08/2018, CareerBuilder.vn updates the interface of jobseeker's profile page and provide more functions for users. These changes will help candidate update and manage all their information on CareerBuilder more quickly and easily

language
1

Let jobs find you. Setup Email job alerts to don't miss
your opportunities.

 
Message

Please sign in to perform this function

Sign in by:

Viet Thai International

Service Trainer / Đào Tạo Dịch Vụ Khách Hàng - Hệ Thống Highlands Coffee Miền Bắc

Viet Thai International
Updated: 12/09/2018

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

Report to (Position):

Training Manager

Supervise / support (team / positions):

· Supervise Service Trainer / Server Leaders in stores.

· Support District Managers / Store Managers.

Execute and ensure to sustain the Highlands Coffee Service Excellence training program based on established methodology and standards set by the company.

Conduct Orientation & Basic Service training to newcomers;

·Design, implement and develop Service Excellence programs;

·Support in sustaining the HC Service Culture through effective training & certification program and other training activities.

· Ensure all servers’ compliance in all policies and procedures during store operations.

· Assist Training Manager in developing and conducting Soft Skills training;

· Lead other special projects in improving service performance in stores;

· Be responsible for administrative tasks of the department.

· Achievement of Monthly Objectives.

· Achievement of targets in terms of training and certification of store Server Leaders.

· Achievement of recognition in both local and international expertise on Service competitions for the HC team.

Job Requirement

- Teach/ train/ coach/ facilitate others
- Positively influences Server Leaders & store service teams towards service excellence through special recognition events.
- Drives and ensures to sustain the Highlands Coffee Service Excellence training program continuing to produce certified store Server Leaders
- Communication Skills, Eyes for details
- Works 5 days per week, 8 hours per day.

More Information

  • Job type : Permanent

Company Overview

Viet Thai International

http://vticareers.talentnetwork.vn/Company size: 3800
Viet Thai International provides a dynamic and challenging work environment with tremendous opportunities for professional as well as personal growth. Viet...Detail

Similar jobs

Service Trainer / Đào Tạo Dịch Vụ Khách Hàng - Hệ Thống Highlands Coffee Miền Bắc

Viet Thai International

Get email alerts for new jobs

Setup Email alerts