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Viet Thai International

Service Trainer / Đào tạo Dịch vụ khách hàng - Hệ thống Highlands Coffee Miền Bắc

Viet Thai International
Updated: 13/07/2018

Employment Information

Benefits

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Business Expense
  • Annual Leave

Job Description

Report to (Position):

Training Manager

Supervise / support (team / positions):

· Supervise Service Trainer / Server Leaders in stores.

· Support District Managers / Store Managers.

Execute and ensure to sustain the Highlands Coffee Service Excellence training program based on established methodology and standards set by the company.

Conduct Orientation & Basic Service training to newcomers;

·Design, implement and develop Service Excellence programs;

·Support in sustaining the HC Service Culture through effective training & certification program and other training activities.

· Ensure all servers’ compliance in all policies and procedures during store operations.

· Assist Training Manager in developing and conducting Soft Skills training;

· Lead other special projects in improving service performance in stores;

· Be responsible for administrative tasks of the department.

· Achievement of Monthly Objectives.

· Achievement of targets in terms of training and certification of store Server Leaders.

· Achievement of recognition in both local and international expertise on Service competitions for the HC team.

Job Requirement

- Teach/ train/ coach/ facilitate others
- Positively influences Server Leaders & store service teams towards service excellence through special recognition events.
- Drives and ensures to sustain the Highlands Coffee Service Excellence training program continuing to produce certified store Server Leaders
- Communication Skills, Eyes for details
- Works 5 days per week, 8 hours per day.

More Information

  • Job type : Permanent

Company Overview

Viet Thai International

http://vticareers.talentnetwork.vn/Company size: 3800
Viet Thai International provides a dynamic and challenging work environment with tremendous opportunities for professional as well as personal growth. Viet...Detail

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Service Trainer / Đào tạo Dịch vụ khách hàng - Hệ thống Highlands Coffee Miền Bắc

Viet Thai International

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