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Student Services Executive / Chăm Sóc Học Viên

Công Ty TNHH Everest Education
Updated: 20/08/2019

Employment Information

Benefits

  • Laptop
  • Insurance
  • Allowances
  • Employee Shuttle Service
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Seniority Allowance
  • Annual Leave

Job Description

* Your primary responsibilities include:

STUDENT SERVICES:

  • Make weekly call to update parents’ about students’ performance
  • Contact parents to inform cancellation/schedule change of classes
  • Follow up with teachers to understand students’ progress
  • Respond to / Receive students’ request/concern: defer, refund, issue statement of study, attendance and complaints
  • Deal with students/parents’ requests/concerns. Produce deferment/refund report for finance department
  • Handle students/parents’ requests/concerns and student complaints
  • Collaborate with Sales, Academic, Admin and Marketing departments to organize student activities
  • Support students struggling in class and teachers with students’ behavioral or academic issues

● RE-ENROLLMENT SALES:

  • Communicate with parents to get confirmation of re-enrollment registration of existing students
  • Follow up with absent, delayed and deferred students
  • Follow up with parents to remind them to meet tuition payment deadline
  • Coordinate with other departments to prepare for the new quarter

* Working information:
- Schedule: 40 hours/ 5 days/ week
- Working location: Ho Chi Minh City, including D1, D2, D7 and D10 (group taxi provided among learning centers):

  • Dist.1: 9th Floor, 33 C-D-E Nguyen Binh Khiem, Da Kao, D.1, HCMC
  • Dist 7: 06 Ton Dat Tien, Garden Plaza 2, Tan Phong, D.7, HCMC and 18 Street #1, Him Lam Area, Tan Hung, D.7, HCMC
  • Dist.10: 2nd Floor, 670-672 Ba Thang Hai, W.14, D.10, HCMC

Job Requirement

* Requirements:

  • 1-2 years of working experience in Student Services/Counselling or Education Consultant position.
  • Good verbal and written communication skills in Vietnamese and English
  • Basic computer skills and willing to learn new platforms
  • Willingness to travel to our various Learning Centers within Ho Chi Minh City and have flexible working hours
  • Good problem-solving and organizing skills
  • Proactive, self-starting, curious and positive attitude
  • Detail-oriented and patient with a customer-focused mindset
  • Flexible and adaptable with changes
  • A collaborative team player

More Information

  • Degree: Bachelor
  • Age: 23 - 30
  • Job type : Permanent
  • Probationary period: 2 months
  • Working time: 40 hours/ 5 days/ week, including 2-3 evenings.
  • Training opportunities:

    • Frequent training workshops.
    • Company sponsor for personal development courses of your choice.

  • Colleagues: Dynamic, teamplayer, funny, friendly, supportive
  • Benefit:

    • Competitive Salary + Annual Bonus;
    • Health Insurance;
    • Quarterly dinner, team lunch, holiday treats, etc.
    • Flexible working hours and open space;
    • Unlimited Vacation Policy;
    • Inclusive and welcoming onboarding experience: mentor-mentee program, initial trainings.

  • Other extras: • Laptop and phone allowance
  • Holidays: 2 days/week

Company Overview

Công Ty TNHH Everest Education

http://e2.com.vnCompany size: 50 - 100
Everest Education was founded by Don Le (Stanford University) and Tony Ngo (Harvard Business School and Stanford University) to transform education in...Detail

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