Responsible for effective service management while delivering and supporting IT services that are appropriate to the business requirements of the hotel and at the same time ensuring the Service Level Agreements (SLAs) meet the corporate standards.
Administers the overall information technology infrastructure of the company and is responsible to resolve hardware and software problems and to follow up with the IT Teams and the respective product vendors in case of escalating any unsolved issue.
Follow up with the property IT Team and product vendor/supplier solving problems in a timely manner.
Work with the users and support team enforcing Service Level Management (SLM) process to ensure Service Level Agreements (SLAs) and underpinning Operational Level Agreements (OLAs) or contracts are met, and for ensuring that any adverse impact on service quality are kept to a minimum.
Perform the day to day operations, management and administration to protect the integrity, confidentiality, and availability of information assets and technology infrastructure of the organization.
Identify security issues and risks, and develop mitigation plans
Performing analysis of network security needs and contributes to design, integration, and installation of hardware and software.
Analyzing, troubleshooting and correcting network problems remotely and on-site.
Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems
Architect, design, implement, support, and evaluate security-focused tools and services including project leadership roles
Develop and interpret security policies and procedures
Mentor junior members of the team
Participate in security compliance efforts
Develop and deliver training materials and perform general security awareness and specific security technology training
Acquisition and vendor risk assessment due diligence
Evaluate and recommend new and emerging security products and technologies
Participate in tier 2 and tier 3 security operations support
Participate in incident handling
Participate in projects that develop new intellectual property
MCSA, MCSE, CEH certification in Computer Science or equivalent desired
Emerging company-wide reputation in the field of information security
Consistent implementation of security solutions at the business unit level
At least 3 years of experience in infrastructure or application-level vulnerability testing and auditing
At least 3 years of experience in system infrastructure, environment integrate system and/or application security experience:
o Windows server/cluster server 2008/2012/2016/2019 operating Systems
o Microsoft Office and mail 365
o Microsoft SQL 2008/2012/2014/2016/2017 administration
o Linux server administration is an advantage
o Security and Antivirus : Symantec endpoint protection
o Backup and Disaster Recovery: Symantec, Veeam
o Virtualization: VMware, Hyper-V
o Storage: NAS and SAN (HP, Netapp, EMC, etc.)
Strong experience and detailed technical knowledge in security engineering, system security, authentication and security protocols, cryptography, and application security
Experience with service-oriented architecture
Experience with the application of threat modeling or other risk identification techniques
Detailed knowledge of system security vulnerabilities and remediation techniques, including penetration testing and the development of exploits