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Technical Engineering Staff

RGF HR Agent Vietnam Co., LTD
Updated: 28/08/2019

Employment Information

Benefits

  • Travel opportunities
  • Health checkup
  • Training & Development

Job Description

Position: Technical Engineering Staff

Job Code: 24539

Responsibility

- Working in a team of 5 members
- Report directly to Vietnamese Manager.

  • Overview: pre/post-sales support and Quality Assurance of Business Imaging Solutions' network multi function printing software, firmware and hardware.
  • Print Management Systems implementation and support
  • Preparation of relevant technical documentation (e.g. operation manual) for solutions/software
  • Conducting issue investigations on case escalations via Desktop Remote/Telephone/Email/On-site support.
  • Liaise with company international partner or 3rd parry on technical support issues.
  • Support for external and internal customer facing events, do presentation, testing, demonstration and POC, etc.
  • Documents all investigations and information in appropriate databases.
  • Keeps all support personnel up-to-date while the investigation is in progress.

- Working Time: 8:00-17:00(Monday - Friday); Saturday: 08:00 - 12:00

  • Morning: 08:00 - 12:00
  • Afternoon: 13:00 - 17:00

- Monthly Salary: 420–640 USD

Job Requirement

- Essential Requirements:

  • From 23-30 years old
  • Computer Science, Computer Information Systems or Management Information -   Systems background with specific technical coursework.
  • Proficiency in reading, writing & communicating in English.
  • Good at logical thinking and troubleshooting skills.
  • Independent and willing to learn with a positive attitude.
  • Familiarity with Windows systems (Client and Server), Network, VMware.
  • Practical applied knowledge of Microsoft and standard network technologies.
  • Working application knowledge of current versions of popular commercial software packages (i.e.: Office, Adobe,...).
  • Working knowledge of common networking/communication protocols such as DNS, SNMP, SMTP, SMB, etc.
  • This position requires ability to maintain organization and prioritization for project assignments.

- Preferable Requirements:

  • Working knowledge of current and upcoming versions of Mac OS. UNIX/LINUX, MS Exchange, MS SharePoint Server and SQL knowledge is a plus.
  • An industry standard certification such as CMTP, MCTS, or a CCNA
  • 1 relevant business experience or pre/post sales or equivalent experience

More Information

  • Degree: Bachelor
  • Age: 23 - 30
  • Job type : Permanent

Company Overview

RGF HR Agent Vietnam Co., LTD

RGF stands for RECRUIT GLOBAL FAMILY , a global brand of Japan's largest recruiting and information service company, Recruit Holdings Co., Ltd....Detail

Technical Engineering Staff

RGF HR Agent Vietnam Co., LTD

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