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Technical Lead CRM

Annam Group
Updated: 19/07/2019

Employment Information

Job Description

- Help find a Microsoft Partner for Dynamics licence
- Implement the CRM with business requirements of Yves Rocher’s teams and Nespresso’s teams, as well as in other Apple Tree group companies that will need a CRM
- Link the CRM to Yves Rocher’s and Nespresso’s AX system, as well as in other Apple Tree group companies that will need a CRM
- Work Closely with Yves Rocher’s teams, Nespresso’s teams and Appletree Group Teams
- Development and management of the project plan and objectives, project scope, business objectives, with an overarching focus on customer experience
- Determine project needs and business resources required to execute the CRM project successfully
- Creation and coordination of project documentation and processes, developing and track project action items and issues
- Create training materials and provide trainings to any stakeholders in need for the projects
- Identification and communication of risks and mitigating actions
- Regular communication of project progress to businesses, project teams and CDO
- Managing the delivery of multiple complex simultaneous system development projects from design through to release
- Capable of understanding and contributing to the technical solution from design through to code level for CRM
- Participate in reviews and meetings and provide updates on project progress
- Contribution to the definition of departmental and systems strategies and progression of any allocated objectives linked to CRM
- Ownership, development and management of allocated departmental processes - Undertake small analysis projects in the form of consultancy for CRM
- Take responsibility for making key decisions to ensure the successful implementation of all initiatives linked to CRM.

Job Requirement

- University degree

- At least 5 year experience, prefer candidates have experience at the same position

- Good English

- Good technical skill

More Information

  • Job type : Permanent

Company Overview

Annam Group

www.annam-group.com
Annam Group has become the premier company in food service and beverages in Vietnam, operating ventures in both retail and wholesale fields. Additionally,...Detail

Technical Lead CRM

Annam Group

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