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Technical Lead CRM

Annam Group
Updated: 19/07/2019

Employment Information

Job Description

- Help find a Microsoft Partner for Dynamics licence
- Implement the CRM with business requirements of Yves Rocher’s teams and Nespresso’s teams, as well as in other Apple Tree group companies that will need a CRM
- Link the CRM to Yves Rocher’s and Nespresso’s AX system, as well as in other Apple Tree group companies that will need a CRM
- Work Closely with Yves Rocher’s teams, Nespresso’s teams and Appletree Group Teams
- Development and management of the project plan and objectives, project scope, business objectives, with an overarching focus on customer experience
- Determine project needs and business resources required to execute the CRM project successfully
- Creation and coordination of project documentation and processes, developing and track project action items and issues
- Create training materials and provide trainings to any stakeholders in need for the projects
- Identification and communication of risks and mitigating actions
- Regular communication of project progress to businesses, project teams and CDO
- Managing the delivery of multiple complex simultaneous system development projects from design through to release
- Capable of understanding and contributing to the technical solution from design through to code level for CRM
- Participate in reviews and meetings and provide updates on project progress
- Contribution to the definition of departmental and systems strategies and progression of any allocated objectives linked to CRM
- Ownership, development and management of allocated departmental processes - Undertake small analysis projects in the form of consultancy for CRM
- Take responsibility for making key decisions to ensure the successful implementation of all initiatives linked to CRM.

Job Requirement

- University degree

- At least 5 year experience, prefer candidates have experience at the same position

- Good English

- Good technical skill

More Information

  • Job type : Permanent

Company Overview

Annam Group
Annam Group has become the premier company in food service and beverages in Vietnam, operating ventures in both retail and wholesale fields. Additionally,...Detail

Technical Lead CRM

Annam Group

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