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Telesales Quality Control Specialist

EASY CREDIT
Updated: 11/12/2018

Employment Information

Benefits

  • Laptop
  • Insurance
  • Allowances
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Business Expense
  • Annual Leave

Job Description

JOB OVERVIEW

Responsible for doing quality check for all TLS staffs to make sure staff follow process, procedure and perform their tasks as trained

KEY RESPONSIBILITIES

- Evaluate TLS Operator call, chat and email quality base on QC rules.

- Identify TLS Operator weakness in their skill as well as knowledge and main reasons cause Customers’ bad experience. Propose action plan to solve issues, propose coaching plan to improve TLS Operators’ performance

- Build up knowledge base, Question & Answer, Standardize TLS processes.

- Participate in TLS training and re-fresh training to ensure TLS Operators quality (Inhouse and BPO) according to request byTLS QC & Training Supervisor.

- Work with TLS team leaders to push them to solve customers request

- Participate in all system testing of all TLS Section to understand their tasks, processes.

- Undertake Quality Control report assigned by line supervisor.

- Other tasks assigned by TLS QC& Training Supervisor

Job Requirement

Qualification & experience

-       Graduated from College or above, prefer major: Banking, Finance, Administration or relating area.

-        At least 1- year experience working in Telesales position, preferably in banking or financial institution, consumer finance or Telecom company

-       English communicate & writing

-       Coaching experience

Knowledge & Skills

-       Understanding consumer finance product and service is a plus

-       Customer Service knowledge & skills

-       Customer Service mindset

-       Assessment and analysis skill

-       Problem solving skill

-       Presentation skills

-       Coaching skill

-       Ability to work independently and under high pressure

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent

Company Overview

EASY CREDIT

http://www.easycredit.vnCompany size: 500
At EASY CREDIT, we are fully aware how important employee are for the development of our company. Thus, we are looking for the talent who can work with a...Detail

Telesales Quality Control Specialist

EASY CREDIT

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