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(Thailand) Trainer for Call Center

First Alliances
Updated: 13/08/2018

Employment Information


  • Laptop
  • Insurance
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

● Develop effective induction programs to assure new hires embrace the client’s culture and understand required (potentially-lacking) cultural context for markets to be supported.

● Plan, design and deliver training sessions; including induction, upskilling / cross skilling for both new and existing team members.

● Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action is done when needed.

● Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.

● Work closely with the client’s Training and Policy Team to assure training content is updated and aligned with the client’s Abuse Standards/Terms of Service.

● Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training.

● Conduct ongoing and thorough analysis of organizational, departmental and individual training needs.

● Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles.

● Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behaviour and alter delivery methods, as necessary.

● Keep self-updated on Learning & Development Best Practices.

Job Requirement

●        3+ years of experience in a training role in a technical support or client care operation.

●        Good knowledge of Quality/Process Improvement techniques.

●        High level of energy, drive, enthusiasm, initiative and commitment.

●        Excellent communication, consulting, influencing and interpersonal skills.

●        Proven track record of collaborating with cross-functional groups to produce results.

●        Passion for ensuring a world class support experience for our community.

●        Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams.

You possess:

●        Learning Ability - Ability to absorb new information readily and put it into practice effectively.

●        Presenting - Ability to present ideas and plans clearly, using available resources.

●        Sociability - Ability to be comfortable in people's company, to meet people easily, to mingle freely.

●        Verbal Expression - Ability to communicate in clear language and to adjust to one's use of language to the audience's level.

●        Written Expression - Ability to express ideas and views clearly to others in writing.

●        Creativity - Ability to come up with original and innovative ideas and solutions, to adopt points of view outside the usual parameters.

●        Energy - Ability to be active for a long period of time when required; having stamina.

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

First Alliances

Company size: 100-499
Established in 1998, First Alliances is the most well-known as the leading HR consultancy in Viet Nam. We are proud to be the pioneer and constantly...Detail

(Thailand) Trainer for Call Center

First Alliances

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