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Tổng Đài Viên

Công Ty TNHH TransCosmos Việt Nam
Updated: 15/04/2019

Employment Information

Job Description

General Purpose

  • Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information in tourist industry (Hotel booking, tour booking, E-ticket…)

Main Job Tasks and Responsibilities

- Performing day to day operational activities in customer service

- Giving excellent services for customers

- Receive and respond to all incoming inquiry by:

  • Phone
  • Email
  • Facebook
  • Twitter
  • Chat
  • Others as needed

- Open for ideas and innovative solutions to enhance team productivities

Job Requirement

  • Male / Female, aged 20-30 years old
  • Willing to work overtime if needed
  • Willing to work under shifting mode (night shift included)
  • Willing to work on weekend and national holidays
  • Minimum 1 year of experience in call center/customer service environment
  • Minimum educational background: senior high school and equal or higher
  • Good communication skills and problem solving skills
  • Fluent in English both written and spoken, preferably with TOEIC 700 or above
  • Computer literate, familiar with online purchasing, social media, or mobile apps is a plus
  • Minimum typing skill: 50 words per minute
  • Able to adapt in dynamic company culture and fast-paced working environment
  • Able to work under pressure and in a large team
  • Always bring positive attitude within colleagues and towards customers
  • Discipline, honest, critical and high initiative
  • Technical expert in related computer applications
  • Great communication skills as well as ability to work with others in close manner

More Information

  • Degree: Intermediate
  • Age: 20 - 30
  • Job type : Permanent
  • Working time: 6 days per week (8 hours /day)
  • Benefit:

    Salary: Negotiable
    Performance review: twice a year.
    A Quarterly party/ End Year Party.
    Annual company trip and team building
    A fully employee- care benefit system

Company Overview

Công Ty TNHH TransCosmos Việt Nam

Company size: 100-499
The measure of our client companies’ satisfaction is the measure of value in our company’s existence. We truly aspire to offer client oriented outsourcing...Detail

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Tổng Đài Viên

Công Ty TNHH TransCosmos Việt Nam

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