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Bắt đầu hoạt động từ năm 2012 và LAZADA Group đã phát triển nhanh chóng thành Công ty Thương mại Điện tử dẫn đầu về lĩnh vực mua sắm online tại khu vực Đông Nam Á. Với hơn 5500... Detail

Benefits

  • Insurance
  • Travel opportunities
  • Allowances
  • Uniform
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Annual Leave

Job Description

Responsibilities

  • Managing Fleet Training: Planning and organizing the Training & Onboarding sessions for the First Mile & Last Mile target couriers.
  • Preparing the Training materials, focusing more on the Visualizing like Video, Photo and Guidelines notice with frequent updates.
  • Ensuring to meet the key simple criteria of the Fleet Training: [(1) Easy-To-Understand; (2) Easy-To-Remember; (3) Easy-To-Apply].
  • Continuously enhancing the couriers' quality via S.O.P (Standard Operating Procedures) compliance and CX (Customer Experience) report and finding the Fleet Training solutions in terms of Methods, Contents/ Materials and soft skills for couriers (communication & customer service/ care).
  • Effectively organizing the network of the coaches who handle on-the-job-training for the couriers at Hubs.
  • Building-up the Fleet Training Model which meets the scale-up requirement.

Job Requirement

Requirements

In order to succeed in the role, you should ideally have:

  • Experienced in mass Training management, e-commerce industry, especially for OUTDOOR workforce.
  • Excellent at communication.
  • Acquired strong leadership, problem-solving and convinced skills.
  • Dynamic, flexible and able to handle multi-tasks at the same time.
  • Open-minded and quick to adapt with changes.

More Information

  • Experience: 4 - 6 Years
Employment Information

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