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Unit Head of Customer Service Support

FE Credit
Updated: 14/08/2018

Employment Information


  • Laptop
  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

  • Manage actitives and performance Of CS suport Unit members
  • Ensure the smooth daily operation of CS Department
  • Analyze and optimize current operational processes of CS Department, minimizing input resources while maintain and improve the output
  • Oversee workforce management, scheduling, reporting and forecasting to ensure high utilizing and high quality service
  • Ensure all offline tasks and backlog activities are followed up, resolved and updated as per agreed timelines
  • Provide supports to other units to ensure smooth operation and best customer service
  • Develop and maintain excellent staffs relations and work enviroment
  • Ensure all administrative related masters are managed properly and approciately
  • Undertake other tasks assigned by Head of Department

Job Requirement

  • Degree in Finance/ Business/HR with at least 5 years of relevant of experiences
  • At least 3 years experiences as a managerial position
  • Previous experience in Office Management, operation management is a plus


  • Good communication and interpersonal skills
  • Strong human resource management skills
  • Strong organiztion and planning skills
  • Fluent in English and Vietnamese

More Information

  • Degree: Bachelor
  • Age: Unlimited
  • Job type : Permanent

Company Overview

FE Credit size: 10.000 - 15.000
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an...Detail

Unit Head of Customer Service Support

FE Credit

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