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CÔNG TY TNHH ROHTO-MENTHOLATUM (VIỆT NAM)

[URGENT] Customer Service Officer (Cosmetic)

CÔNG TY TNHH ROHTO-MENTHOLATUM (VIỆT NAM)
Updated: 20/09/2019

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Salary review

Job Description

  • Daily receiving calls of customers outside
  • Understanding customers’ demand & giving exactly information relating to products, selling price, place, promotion campaign…
  • Giving instruction for use of products to customers
  • Solving problems caused by the products
  • Solving customers’ claim
  • Updating database of customer’s information
  • Key in & record customers’ ideas to improve products
  • Summarizing customers’ complaints & making report
  • Receiving customers complain records from sales team and sending to QC Department of Factory to get feedback reply to customers
  • Following up promotional gifts deliveries by post to participants on promotion campaigns
  • Taking care of new product sample deliveries by post to valued customers.
  • Following up the design & printing of birthday cards on customers’ birthdays.
  • Following up & collecting competitors’ information relevant to new products, price, promotion, CS activities…
  • Weekly inviting customers to join Customer gathering (CG)
  • Weekly holding customer gathering
  • Monitoring Rohto website, fan page & updating news relating to products, promotion campaign, Company’s activities, web banners, Print Ads, TVCs, hot news, product shots…

Job Requirement

  • Female have 1-2 years experience in the same position
  • Strong detail orientation;
  • Professional style, agility, and good attitude;
  • Passion in education and service industry;
  • Customer-oriented, hardworking, trustworthy and teamwork spirit;
  • Flexibility to respond to a range of different work situations, excellent communication skills.
  • Working independently, ability to multi-task, prioritize, and manage time effectively
  • Be willing to work a flexible schedule and occasional overtime if needed.
  • Proficiency in both English and Vietnamese;
  • Proficiency in MS Word, Excel, PowerPoint, Social networks
  • Thorough knowledge of online marketing and understanding student requirements would be an advantage.

More Information

  • Degree: Bachelor
  • Age: 22 - 28
  • Gender: Female
  • Job type : Permanent

Company Overview

CÔNG TY TNHH ROHTO-MENTHOLATUM (VIỆT NAM)

https://rohto.com.vn/Company size: 100-499
Rohto-Mentholatum Việt Nam là một trong những công ty hàng đầu thế giới chuyên về lĩnh vực dược phẩm và sản phẩm chăm sóc sức khỏe. Để mở rộng hoạt động...Detail

[URGENT] Customer Service Officer (Cosmetic)

CÔNG TY TNHH ROHTO-MENTHOLATUM (VIỆT NAM)

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