[URGENT] Customer Service Officer (Cosmetic)

CÔNG TY TNHH ROHTO-MENTHOLATUM (VIỆT NAM)
Location

Ho Chi Minh

  • Salary

    9 Tr - 10 Tr VND

  • Experience

    1 - 2 Years

  • Job level

    Experienced (Non - Manager)

  • Deadline to apply

    16/11/2020

Benefits

  • Insurance
  • Travel
  • Allowances
  • Uniform
  • Incentive bonus
  • Healthcare
  • Training Scheme
  • Salary review
  • Business Expense
  • Annual Leave
  • Sport Club

Job Description

· Understand customers’ demand, get calls and answer customers related to products’ usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone

· Check customer’s satisfaction

· Manage customers database

· Daily searching news

· Weekly inviting customers to join Customer gathering (CG)

· Weekly hosting customer gathering

· Record details of inquiries, comments and complaints

· Handle Complaint case from consumers, retailers and distributors.

· Do reports on complaints cases.

· Key in customers database from other sources

· Update & send E-birthday card to loyal customers

· Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company’s activities, web banners, Print Ads, TVCs, hot news, product shots…

· Manage content, activities on Youtube channel & and Zalo page.

· Compose E-magazine contents and make layout

Job Requirement

  • Female, have 1-2 years-experience in the same position
  • Strong detail orientation;
  • Professional style, agility, and good attitude;
  • Passion in education and service industry;
  • Customer-oriented, hardworking, trustworthy and teamwork spirit;
  • Flexibility to respond to a range of different work situations, excellent communication skills.
  • Working independently, ability to multi-task, prioritize, and manage time effectively
  • Be willing to work a flexible schedule and occasional overtime if needed.
  • Proficiency in both English and Vietnamese;
  • Proficiency in using MS Word, Excel, PowerPoint, Social networks
  • Thorough knowledge of online marketing and understanding student requirements would be an advantage.
  • Eager to learn
  • Photoshop, AI, canva skill is an advantage

More Information

  • Degree: Bachelor
  • Gender: Female
  • Other extras: Parking fee
  • Probationary period: 2 months of probation with full salary
  • Training opportunities:

    A2E skill training

    Pre-mortems
    Prioritization
    Problem solving
    Owner’s mindset
    Idea generation
    Coaching
    Influencing
    Courageous conversations
    Effective communication
    Presenting with impact
    Closed-loop conversations
    Creating business value
    Effective meetings
    Effective emailing
    Organizational health

  • Age: 22 - 28
  • Working time: The working hours are from 8:00 am to 5:00 pm from Monday to Friday
  • Colleagues: Friendly, supportive
  • Benefit:

    Bao Minh Health Insurance 2000 USD for Staffs over 3 years contribution
    Company trip, Team building activities
    Holiday events

  • Holidays:

    Less than seven years’ service: 15 working days
    Service of seven years or more: 22 working days

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