· Understand customers’ demand, get calls and answer customers related to products’ usage, price, points of sales, promotion, point of gift exchange, complaint cases, and others.... by phone
· Check customer’s satisfaction
· Manage customers database
· Daily searching news
· Weekly inviting customers to join Customer gathering (CG)
· Weekly hosting customer gathering
· Record details of inquiries, comments and complaints
· Handle Complaint case from consumers, retailers and distributors.
· Do reports on complaints cases.
· Key in customers database from other sources
· Update & send E-birthday card to loyal customers
· Monitor Rohto website, fan page & update news relating to products, promotion campaign, Company’s activities, web banners, Print Ads, TVCs, hot news, product shots…
· Manage content, activities on Youtube channel & and Zalo page.
· Compose E-magazine contents and make layout
A2E skill training
Presenting with impact
Creating business value
Bao Minh Health Insurance 2000 USD for Staffs over 3 years contribution
Company trip, Team building activities
Less than seven years’ service: 15 working days
Service of seven years or more: 22 working days