Ensure daily operations are completed as per sea freight export procedures
Well co-ordinate with relevant team (Sale/ Import/ Logistics/ Invoicing) to make sure whole process is properly followed
Handle documentation for sea export shipments from get booking until close a file, including main jobs below:
Check and update schedules of carriers, airlines, co-loaders as required to clients/sales; and send the booking upon request of sales/client
Get booking with carrier/ co-loader
Coordinate with oversea partners to work smoothly
Follow up booking, transit time given by customer, partner
Make all documents (billing, filling AMS/ACI/AFR, sending pre-alert, do payment …. ) to finish the export process
Well knowledge of Cargowise1 to update data timely and accurately
Back up jobs for teammate when necessary
Report to manager as per request
Ensure the prompt update/response on the status of cargo/shipment to relevant partners
Collate rate with relevant parties to solve problems arising
Ensure compliance with regulatory and policies of company
Other tasks assigned from time to time according to company’s strategy
Generally be responsible for managing the full import process from start to finish to achieve KPI asset
Liaising with oversea offices, other relevant departments and 3rd party vendor to arrange booking order.
Manage customer’s order instruction to ensure processing with oversea offices, relevant departments and 3rd party vendor.
Expediting / routine follow up on status of shipments to ensure that oversea, 3rd party vendor arrange to load, deliver goods as plan
Tracking of incoming, outcoming shipments to perform for customers goods in transit in the consignment data.
Attends to co-ordinates for inspection and necessary survey of abnormal goods during transit at airport, seaport along with oversea offices, airline, shipping line, survey, insurance. Files claim and follow up for outcome from airline, shipping line and insurance.
Escalates any unresolved issues or risks to next management level
Sending shipment list and report data to customer timely as per SOP specific.
Verifies oversea invoice to approval and posting in CW1 systems
Checking and verifies 3rd party invoice obtain approval from respective department head and forwards these to finance for payment.
Filing and keeping records of shipment documents
Any other duty that may assigned by manager and the company.
Management skills: Good customer management and problem-solving skills.
Personality traits: Proactive, resourceful, responsible, independent and assertive. A good team player.
2 - 3 years a least experience in logistics/ forwarding industry; Knowledge of local and overseas custom and regulations; Basic geography knowledge;
Must be able to read, write and speak English fluently
Respond promptly and professionally to customer needs
Identify and resolve problem in a timely manner
Follow policies and procedures and able to understand laws, rules and regulations in areas of assignment