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(Urgent) Telesales System Management Specialist

FE Credit
Updated: 26/06/2019

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

- Performs process analysis to design or redesign multiple integrated workflows and process issues to ensure that X-sell Operations processes are efficient.
- Monitor Auto dial process performance and identify the issues
- Analyze and improve existing system process methods and workflow to promote effective operations through standardization, improvement, simplification, or discontinuance.
- Plans, designs, and implements new system processes.
- Ensure operation process methods and workflow are in alignment with the strategic direction of the organization.
- Coordinate with IT department related to Auto-dialer run, process and testing changes, procedure and development changes, training and system change requests.
- Support for IT and system process.
- Monitor system daily activities.
- Perform other duties required by Line Manager.

Job Requirement

Background

•Bachelor Graduate, major: Information Technology  or relating area 
•At least 04 years’ experiences working in sales management position, database plan processing and system administration, preferably working as telesales for banking or financial institution.
•Deep understanding of database/ campaign management.
Skills

•Strong oral & verbal communication skill
•Interpersonal, customer focused & goal driven Leadership skills
•Analytical skill 
•Ability to work under high pressure  
•Proficiency in Microsoft Office software
•Fluent in Vietnamese & English

More Information

  • Degree: College
  • Age: Unlimited
  • Job type : Permanent

Company Overview

FE Credit

FE Credit

(Urgent) Telesales System Management Specialist

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