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UX & ENGAGEMENT MANAGER

FE CREDIT
Updated: 30/03/2020

Employment Information

Benefits

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

UX RELATED:

  • Work across technology solutions, and platforms (web, app, other digital & offline channels) to create and drive omnichannel & consistent UX that interacts with the brand & product
  • Analyze and identify customers’ needs & insight from current end to end customer queries & journey, develop the new CX framework to improve overall CX across channels – both online & offline – to promote new business potentials and growth of business.

ENGAGEMENT RELATED:

  • Formulate cost-effective customer engagement strategies to help Operations’ CS team minimize negative customer queries, ensure seamless CX among both customer prospects & customers, therefore improve marketing effectiveness and upsell/cross sell opportunities where possible

FINANCIAL RESPONSIBILITIES:

  • Ensure that designated practices, annual product and consumer targets and KPIs are met.

Job Requirement

  • Minimum bachelor’s degree in business administration, Economics, Marketing, Computer Science, Creative Design, Engineering or any other related field.
  • Min 3 years of solid experience in product industry, spearheading consumer engagement, consumer experience, information architecture, CX design, or digital consumer marketing
  • Experience in working together with creative team of designers, researcher, operations/IT/MKT professionals
  • Excellent communication in both Vietnamese & English as it involves a large amount of interaction with stakeholders of all levels within the company, vendors & customers
  • Strategic & creative thinking
  • Good project management
  • Sound knowledge and proficiency in presentation & office software
  • Sound analytical skills
  • Good interpersonal & people skills
  • Good eye for the creative works is highly appreciated.

More Information

  • Job type : Permanent

Company Overview

FE CREDIT

www.fecredit.com.vnCompany size: 10.000 - 15.000
We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an...Detail
Job tags / Skills:UXengagement

UX & ENGAGEMENT MANAGER

FE CREDIT

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